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Symptom
Cannot download
The computer is not
images
recognizing the camera
(For Windows 2000)
correctly.
Cannot download
The computer is not
images
recognizing the camera
(For Windows XP)
correctly.
Even if you check
The camera's clock is
[Do not save same
incorrectly set, or the
images when
camera's clock information
saving], in the
has been reset.
RICOH Gate La
Optional Settings, the
same images end up
being downloaded to
your computer.
Files downloaded
In the RICOH Gate La
from the camera
Optional Settings, if you
were deleted by the
insert a check in [Do not
computer. You tried
save same images when
to download the
saving], files already
same files from your
downloaded to your
camera again, but
computer cannot be
they could not be
download again.
downloaded.
Cause
1. Connect your camera to the computer with the USB cable.
2. Click [Start] on the Windows task bar.
3. Select Settings, open [System] from inside the [Control Panel], then
open the [Device Manager] in the [System Properties] dialog box.
4. Click the [+] on the left side of [Port (COM and LPT)] to open, and
check if there is an Unknown Device symbol ( ! ) indicated for
[Ricoh Camera Port(COMxx)].
If there is, click the [Delete(U:)] button to delete it.
5. Select [Caplio Software] from [Add/Remove Applications] of the
[Control Panel], click the [Add/Remove] button and then install the
software.
6. Turn off your camera and computer.
7. Turn your computer back on and reinstall the software from the CD-
ROM. (At this time, do not connect your camera.)
8. Next, connect the camera to the computer with the USB cable.
When the computer recognizes the camera, the [New Hardware]
screen launches and your camera is registered by the computer.
1. Connect your camera to the computer with the USB cable.
2. Click [Start] on the Windows task bar.
3. In Windows XP, if you open the [Control Panel] and click on [Switch
to Classic Display] in the control panel, the [System] icon is
displayed.
4. Click the [System] icon, select the [Hardware] tab and click [Device
Manager].
5. If there is, right-click the unknown device mark to display the menu
and select [Driver Update]. Once the [Start the Update Hardware
Wizard] screen appears, check the box next to [Install from a list or
specific location (Advanced)] and click the [Next] button. Check the
box next to [Search for the best driver in these locations.] - [Include
this location in the search] and select C:/Program Files/Caplio
Software/WIA driver. Then click the [Next] button. The driver is now
installed properly and recognizes the camera correctly.
In order for the [Do not save same images when saving] function to
work properly, the camera's clock needs to be set correctly. Set the
camera's clock information correctly.
For how to set the camera's clock information, see p.14.
In the RICOH Gate La Optional Settings, uncheck [Do not save same
images when saving].
Measure
165
Appendices
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