Getting Help - Enterasys SecureStack B2 B2G124-24 Hardware Installation Manual

Getting Help

Getting Help
For additional support related to the switches or this document, contact
Enterasys Networks using one of the following methods:
World Wide Web
Phone
Internet mail
To send comments concerning this document to the Technical Publications Department:
techpubs@enterasys.com
Please include the document Part Number in your email message.
Before contacting Enterasys Networks for technical support, have the following
information ready:
• Your Enterasys Networks service contract number
• A description of the failure
• A description of any action(s) already taken to resolve the problem (for example,
changing mode switches, rebooting the unit, etc.)
• The serial and revision numbers of all involved Enterasys Networks products in the
network
• A description of your network environment (layout, cable type, etc.)
• Network load and frame size at the time of trouble (if known)
• The device history (that is, have you returned the device before, is this a recurring
problem, and so forth.)
• Any previous Return Material Authorization (RMA) numbers
1-8 Introduction
www.enterasys.com/services/support/
1-800-872-8440 (toll-free in U.S. and Canada)
or 1-978-684-1000
For the Enterasys Networks Support toll-free number in your country:
www.enterasys.com/services/support/contact/
support@enterasys.com
To expedite your message, type [SWITCHING] in the subject line.