Law Firm Call Coverage And Call-Handling - Lucent Technologies MERLIN LEGEND Release 6.1 System Manager's Manual

MERLIN LEGEND Communications System Release 6.1
System Manager's Guide 555-661-118
5 Putting the System to Work
Scenario 2: A Professional Office
Call Coverage and Call-Handling
Table 5–6
and the system features used to handle those needs.
Table 5–6.

Law Firm Call Coverage and Call-Handling

Staff Member Needs
Partners Never answer phone calls; all calls
answered by their executive
secretaries.
If no executive secretary is
available, calls can go to voice mail,
if desired.
Partners' Answer their bosses' calls when
Executive their bosses are not available; make
Secretaries calls on behalf of bosses.
If a secretary is not available, one of
the other executive secretaries
takes the calls.
If no executive secretary is
available, coverage by voice mail.
Each partner has a separate fax
number, but their faxes all go to a
single machine.
ISDN terminal adapters
Associates If an associate is not available, calls
answered by associates' secretaries
after two rings.
If no one is available to take calls,
voice mail coverage.
Modems
describes the staff members' call coverage and call-handling needs
5
Feature/Application
System Access (SA) button(s)
programmed for Send Ring
Group Coverage to voice messaging
system
Shared System Access (SSA)
button for each partner's SA button,
ringing immediately. Each secretary
has Delay Ring on an SSA button
that is usually answered by another
secretary.
Use screen-pop CTI application for
identifying outside callers and
bringing up database information on
each caller as the calls come in; use
another CTI application for power
dialing.
Coverage to voice messaging
system application
Intuity AUDIX Fax Attendant
application and fax mail
No coverage. If ISDN terminal
adapter is not available, calling party
gets busy signal.
Each has Individual Coverage,
secondary (delayed).
Coverage to voice messaging
system
No coverage; if a modem is not
available, calling modem gets busy
signal.
Continued on next page
Issue 1
August 1998
Page 5-17