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CALL COVERAGE
Will it be necessary for some people to cover calls for others with whom they do not
share lines?
A Cover button permits coverage of all lines on a voice terminal regardless of whether
the covering voice terminal shares lines with the covered voice terminal.
You can program a Cover button for primary or secondary coverage. Suppose that
you assign Jim primary coverage for Susan's voice terminal. Then each time a call
rings at Susan's voice terminal it also rings at Jim's voice terminal. To make certain
that Susan's calls are answered when both Susan and Jim are away from their desks,
you assign secondary coverage with delayed ring for Susan's voice terminal to Bill.
This means that when a call comes in for Susan, it rings at Susan's voice terminal
and at Jim's voice terminal, then starts ringing at Bill's voice terminal on the fifth ring.
Jim's calls do not ring at Bill's voice terminal, however, unless you assign Call
Coverage for Jim's calls to Bill. With this system, up to six people can have Cover
buttons for a single voice terminal.
Susan
CALL PICKUP
Would you like to answer a call that has been put on hold at another voice terminal?
Call Pickup allows you to pick up a call that is ringing, parked, or held at another
MERLIN system voice terminal. To pick up a call touch Intercom-Ring or Intercom-
Voice, dial the Call Pickup code, and then dial the intercom number of the voice ter-
minal to be answered.
DO NOT DISTURB
Would you like to prevent your voice terminal from ringing during a meeting or when
you do not want to be disturbed?
Do Not Disturb allows you to temporarily prevent your voice terminal from ringing.
While Do Not Disturb is activated, callers get a busy signal. This feature works for
an outside call, an intercom call, or a transferred call.
Same call rings
at Jim's voice terminal.
Jim
Jim provides
primary
coverage for Susan.
PRIMARY AND SECONDARY COVERAGE
If call isn't answered at
Susan's or Jim's voice
terminal after 4 rings, it
begins to ring at Bill's
voice terminal as well.
Bill
Bill provides
secondary
coverage for Susan.
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