Answering Calls; Answering While On A Call-The Hold Feature - AT&T MERLIN 3070 Attendant's Manual

Answering Calls

When a call rings, the red light goes on next to the line button for the call
and the green light next to the line button flashes.
To answer a call:
Lift the handset.
You are automatically connected to the call.
If two calls come in at once, the green lights flash beside both line but-
tons, but the red light goes on beside the line you get when you lift the
handset. If you want to answer the other line instead:
Before lifting your handset, touch the line button for the call you want
to answer.
Lift your handset.
You are connected to the call.
This is handy, for example, when someone in your company is expecting
an important call on a personal line. If that line rings at the same time
another line rings, you may want to answer the personal line first.
Even before you answer a ringing call, you can tell what kind of call it is
by the sound of the ring.
Intercom = two short and one long ring
Outside = one long ring
Transferred = one short and one long ring
TIP: You can make your console's ring easy to distinguish from others
by programming it with a different ringing pattern. However, you can still
distinguish intercom, outside, and transferred calls. (See "Personalized
Ringing," page 43.)
ANSWERING WHILE ON A CALL–THE HOLD FEATURE
To answer a second call when you are already on a line:
Touch Hold.
The green light next to the held call's line button flashes rapidly.
Touch the line button where the second call is ringing.
The flashing green light next to that line button becomes steady.
NOTE: If you touch the line button where the second call is ringing without
touching Hold first, the original call is disconnected.
When you leave a call on hold for more than 60 seconds, your console
rings to remind you that you have a call on hold. Every minute after that
the console rings again to remind you that the call is still on hold.
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