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Monitoring Extension Activity
Viewing the Call History
Click the History tab in the Monitor window to view an informational
history of handled calls.
Figure 14. History window
The list in the History window displays the following fields:
•
Number—the extension or phone number. Upward arrow icons
indicate outgoing calls; downward arrows indicate incoming calls
Clicking the Number field dials that number.
•
Name—Caller ID information, if available; or, Caller Unknown.
•
Time—the call's date and time.
This history data is sorted by last disconnected and not in
the order the call was received. It is therefore possible to
have a record with an earlier timestamp followed by a
record with a later timestamp.
Also, the timestamp for call data is based on the client system, while
the timestamp for voice mail messages is from AltiServ. Thus, the
times displayed here may not match those in the voice mail view in the
main window.
•
Duration—the length of time of each call.
•
DNIS—displays DNIS digits collected, if available.
•
Group— the extension's workgroup number, if available.
•
Memo—a note attached to the call. You can add memos by selecting
Use the Memo button to open a window to create a note.
32 AltiView 4.0 User Guide
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