Troubleshooting - Gateway DX4320 Hardware Installation Manual

Troubleshooting

If your computer does not recognize the new hard drive,
try these troubleshooting tips before calling Gateway
Technical Support:
■ Review the installation procedures. Make sure that you
did not skip any of the steps.
■ Disconnect, then reconnect the hard drive power
cable.
■
Disconnect, then reconnect the hard drive data ribbon
cable (IDE or SCSI drives) or signal cable (Serial ATA
drive). If you are reconnecting a data ribbon cable,
make sure that the red-stripe edge is on the right (next
to the power cable).
■ Replace the hard drive data ribbon cable (IDE or SCSI
drives) or signal cable (Serial ATA drive) with the new
hard drive cable that was included in the drive kit.
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