Table of Contents
Advertisement
Quick Links
Download this manual
See also:
User Manual
Advertisement
Table of Contents
Troubleshooting
Related Manuals for Gateway E-842R
Summary of Contents for Gateway E-842R
- Page 1 USER GUIDE Gateway® E-842R Storage Area Network...
-
Page 2: Table Of Contents
Contents Contents Chapter 1: Introduction ............1 Overview . - Page 3 Contents www.gateway.com Chapter 3: Operation ............39 Before you begin .
- Page 4 Contents Drive carrier module ........... 63 Removing a drive carrier module .
- Page 5 Contents www.gateway.com...
-
Page 6: Chapter 1: Introduction
CHAPTER 1 Introduction • Overview • The enclosure • The plug-in modules... -
Page 7: Overview
Chapter 1: Introduction www.gateway.com Overview The Gateway E-842R SAS Enclosure Platform is a 2U (rack space) disk drive Important Mixing of SAS and SATA drives in the enclosure, housing twelve low profile (1-inch high), 3.5-inch form factor hard same enclosure is only supported in... -
Page 8: The Enclosure
The enclosure The enclosure The Gateway E-842R design concept is based on an enclosure subsystem together with a set of plug-in modules. The enclosure platform, as equipped, includes: Chassis and backplane with integral (front panel mounted) operator’s ■ panel. -
Page 9: Operator's Panel
Chapter 1: Introduction www.gateway.com RAID enclosure (back) Expansion enclosure (back) Operator’s panel The enclosure’s front panel incorporates an operator’s (Ops) panel with four LEDs. The Ops panel provides you with a high level indication of the operation of the enclosure. See “Ops panel LEDs”... -
Page 10: Alarms
“Ops panel LEDs” on page 40 for a description of the Ops panel LED states. Audible alarms The Gateway E-842R enclosure includes an audible alarm which indicates when a fault state is present. The following conditions activate the audible alarm: Fan fault ■... -
Page 11: The Plug-In Modules
Chapter 1: Introduction www.gateway.com The plug-in modules A Gateway E-842R enclosure requires the following modules for normal operation: Two 350 W AC power supply modules. ■ One cooling module. ■ One or two controller modules. ■ As many as 12 drive carrier modules. - Page 12 Multiple power supply modules In order to maintain the appropriate airflow, you must always operate the Gateway E-842R with two power supply modules installed. The two power supply modules operate together so if one fails, the other maintains the power supply and cooling while you replace the faulty module.
-
Page 13: Cooling Module
Chapter 1: Introduction www.gateway.com Cooling module The cooling module provides system cooling, thermal monitoring, and control functions. System airflow is from the front to the back of the enclosure: Cooling air passes over drives and through the midplane to a central air ■... -
Page 14: Controller Module
One or two controller modules (depending on your configuration) are supplied When only one controller module is installed, a blank module must be and mounted in the back of the enclosure as part of the Gateway E-842R installed in the vacant controller module enclosure core product. - Page 15 Chapter 1: Introduction www.gateway.com External ports The controller module has the following external ports: Two external (host) ports that allow for fitting of Small Form Factor ■ Pluggable (SFP) modules, with auto-bypass at the output. Either or both of these SFP ports can be used to provide connection to the host controllers.
- Page 16 The module is supplied configured with a base IP address to let you connect to it. See “StorView Storage Management software” on page 33 or the Gateway E-842R StorView Storage Management Software User Guide for further information. LED state Status...
-
Page 17: Battery Module
Chapter 1: Introduction www.gateway.com Battery module The controller module assembly includes a removable battery module (for the location, see “Controller module” on page 9). The battery module contains a replaceable Li-Ion battery pack, as shown in the following illustration. The battery pack protects the cache contents if the AC power fails. -
Page 18: Disk I/O Module
The plug-in modules Disk I/O module Storage expansion subsystems include an enclosure with rear facing bays, which house two disk I/O modules. The plug-in disk I/O modules have been designed for integration into expansion storage subsystems, utilizing SAS interconnections with the host storage system. -
Page 19: Drive Carrier Module
Chapter 1: Introduction www.gateway.com Drive carrier module The drive carrier module comprises a hard disk mounted in a carrier. Each drive bay houses a single, low profile, 1.0-inch high, 3.5-inch form factor disk drive in its carrier. The carrier has mounting locations for SAS or SATA drives. -
Page 20: Dummy Carrier Modules
The plug-in modules Anti-tamper locks Anti-tamper locks are installed in the drive carrier handles and are accessed through the small cutout in the latch section of the handle. These locks are provided to disable the normal “pinch” latch action of the carrier handle. - Page 21 Chapter 1: Introduction www.gateway.com...
-
Page 22: Chapter 2: Getting Started
CHAPTER 2 Getting Started • Introduction • Planning your installation • Enclosure installation procedures • Module installation • Enclosure configuration • Enclosure expansion • Drive slot arrangement • Power cord connection • Grounding checks • Management interfaces... -
Page 23: Introduction
Chapter 2: Getting Started www.gateway.com Introduction This chapter explains how to install your enclosure into an industry-standard, Caution When connecting the enclosure, use only 19-inch rack cabinet and configure the enclosure sub-system. the power cords supplied or cords which match the specification quoted in “Specifications”... -
Page 24: Enclosure Drive Bay Numbering Convention
Preparing the site and host server Important Before you begin, make sure that the site where you intend to set up and use The E-842R system supports most of the widely used operating systems. However your storage system has the following: deployment on Microsoft Windows requires the .inf driver file which is found... -
Page 25: Unpacking The Enclosure System
The accessory box contains the AC power cord(s), a serial communication cord, and the software and the Gateway External Storage CD (ESCD). The accessory box insert contains the adjustable rail slides and hardware parts to rack mount the enclosure. -
Page 26: Rack Installation Procedure
The rack mounting rail kit also incorporates a rear hold down mechanism to ensure shock and vibration immunity. Contact Gateway Customer Care to make sure that suitable mount rails are available for the rack you are using. Rack installation procedure See the detail drawings supplied with the rack mounting rail kit for additional information. - Page 27 Chapter 2: Getting Started www.gateway.com Assemble the left and right chassis latches using the special chassis latch screws. Make sure that the latch is orientated as shown in the following illustration, with the spring arm located against its stop (on the right side at the top, on the left side at the bottom).
-
Page 28: Module Installation
Module installation Mount the enclosure in the rack as follows: Lift the enclosure and align it with the rack rails. Carefully insert the chassis slides into the rack rails and push it fully into the cabinet. Tighten the rear screws. - Page 29 COMPONENTS and the lasers in the illustrations. modules must comply with Laser Class 1, US 21 CFR (J) and EN 60825-1. Contact Gateway Customer Care for a list of qualified optical SFP components. Single host dual controller connections Dual host dual controller connections...
- Page 30 Enclosure configuration E-842R Dual host dual controller connections (single HBA) Dual host dual controller and single switch connections (dual HBA)
- Page 31 Chapter 2: Getting Started www.gateway.com E-842R Dual host dual controller and dual switch connections Single host single controller connections...
-
Page 32: Sfp Transceiver Installation And Removal
Enclosure configuration Dual host single controller connections SFP transceiver installation and removal To install an SFP transceiver: Remove the dust cover from each of the SFP slots on the RAID controller module that you want to populate. Insert the SFP transceiver into the slot, then push it in to seat it. Make sure that the ejector is positioned in its stored (closed) location. -
Page 33: Ethernet Connection
Chapter 2: Getting Started www.gateway.com To remove an SFP transceiver: Open the ejector on the SFP Transceiver. Pull the SFP Transceiver from the module. Install a dust cover protector if a replacement SFP transceiver is not being installed. Ethernet connection... -
Page 34: Enclosure Expansion
Enclosure expansion Enclosure expansion You can connect additional enclosures to an E-842R RAID enclosure. Use SAS patch cables to connect a maximum of 5 enclosures. A typical configuration is shown in the following illustration. E-842R... -
Page 35: Drive Slot Arrangement
Drive 11 Drive 12 Drive location rules The E-842R storage enclosure supports two different types of disk drives, SAS and SATA. In order to allow optimal configurations to be built, the following rules should be observed: Different drive types cannot be mixed in the same column. - Page 36 Drive slot arrangement Drive Location Sequence (3) Column/row Drive Location Sequence (4) Column/row If you need to change drive technology, a new column of drives should be populated. Column/row SAS 2 SATA 3 SAS 6 SATA 7 SATA 11 All members of the column should have the same drive type.
-
Page 37: Power Cord Connection
Chapter 2: Getting Started www.gateway.com To activate the locks: Carefully insert the provided lock key into the cutout in the handle. Rotate the key clockwise until the indicator is visible in the opening beside the key. Remove the key. To deactivate the lock, rotate the key counter-clockwise until the indicator... -
Page 38: Grounding Checks
The software incorporates a Web server, Apache 2.0, that provides the interface between the StorView Server and GUI. During installation, the Web server is automatically configured. For more information, see the Gateway StorView Storage Manager Software User Guide. Controller configuration utility (Menu-based) The controller module firmware-based programs are accessed through a VT-100 terminal using a menu-based controller configuration utility interface. -
Page 39: Vds
VDS (Virtual Disk Service) is a feature of Microsoft Windows Server 2003. It provides a consistent interface for managing storage devices and creating volumes. The Gateway Hardware Provider for VDS enables Virtual Disk Service to be used with the E-842R RAID controller. System requirements... - Page 40 Select Management and Monitoring Tools from the list, then click Details. Click the Storage Manager for SANs box, then click OK. Follow the on-screen instructions. Supported VDS functions The following VDS functions are supported by the Gateway Hardware Provider for VDS: Object Method name IEnumVdsObject...
- Page 41 Chapter 2: Getting Started www.gateway.com Object Method name IVdsAsync QueryStatus Wait IVdsController GetPortProperties GetProperties GetSubSystem Reset SetStatus QueryAssociatedLuns Initialize (internal) IVdsControllerControllerPort QueryControllerPorts IVdsControllerPort Initialize (internal) GetController GetProperties IVdsDrive GetProperties GetSubsystem ClearFlags SetFlags SetStatus Initialize (internal) IVdsHwProvider QuerySubSystems Reenumerate Refresh IVdsHwProviderPrivate...
- Page 42 Other vendors' hardware providers may support a different set of functions. Known issues and limitations The following issues and limitations are present in the current release of the Gateway Hardware Provider for VDS: Flashing of drive LEDs cannot be turned off - they can only be set to flash ■...
- Page 43 Chapter 2: Getting Started www.gateway.com RAID 5 arrays have to be extended by a minimum of 3 drives. ■ RAID 1 arrays have to be extended by an even number of drives. ■ If there are an insufficient number of drives or if an incorrect number of drives is explicitly specified, an invalid argument error occurs.
-
Page 44: Chapter 3: Operation
CHAPTER 3 Operation • Before you begin • Power on • Starting the drives • Starting StorView • Power down... -
Page 45: Before You Begin
Chapter 3: Operation www.gateway.com Before you begin Before turning on the enclosure, make sure that all the modules are firmly seated in their correct bays. Power on Caution Do not operate this equipment until the ambient temperature is within the specified operating range. -
Page 46: Cooling Module Leds
On the first startup, you are prompted for a user name and password. The default user name is admin and the default password is password. You should change your password to protect your array. See the Gateway E-842R StorView Storage Management Software User Guide for additional information. -
Page 47: Power Down
To power down the enclosure: Shut down the controller through the GUI interface. For more information, see the Gateway E-842R StorView Storage Management Software User Guide. Disconnect AC power at the power source. -
Page 48: Chapter 4: Troubleshooting
CHAPTER 4 Troubleshooting • Overview • Status indicator LEDs • Audible alarm • Drive carrier module faults • Troubleshooting • Hardware faults • Continuous operation during replacement • Replacing a module • Power supply modules • Drive carrier module • Telephone support... -
Page 49: Overview
Chapter 4: Troubleshooting www.gateway.com Overview The Gateway E-842R enclosure includes a processor and associated monitoring and control logic to enable it to diagnose problems within the enclosure’s power, cooling, and drive systems. The sensors for power and cooling conditions are housed within the power supply modules. -
Page 50: Status Indicator Leds
Status indicator LEDs Computer does not recognize the enclosure Make sure that the FC interface cables from the enclosure to the host ■ computer are connected correctly. Make sure that all drive carrier modules are correctly installed and that the ■... -
Page 51: Cooling Module Led
Chapter 4: Troubleshooting www.gateway.com Cooling Module LED The Cooling module has a Module Fault LED (orange), defined in the following table: Status Module Fault (orange) Enclosure On - Fan OK Fan fail Ops panel LEDs The Ops panel displays the overall status of all the modules. The Ops panel LEDs... -
Page 52: Controller Module Leds
Status indicator LEDs Ops panel LEDs Other State description associated LEDs or alarms RAID Controller ESI processor B failed Fault LED Flashing RAID Controller Unknown (invalid or mixed) LRC module type Fault LED installed, or 12C bus failure (inter ESI processor) -
Page 53: Disk I/O Module Leds
Chapter 4: Troubleshooting www.gateway.com Host 1 Port Traffic Orange When ON, the controller is processing data on this port SAS Expansion 1 Green When ON, this port is active SAS Expansion 2 Green When ON, this port is active SAS Expansion 3... -
Page 54: Audible Alarm Mute
Drive carrier module faults Audible alarm mute When the audible alarm sounds, you can mute it by pressing the alarm mute button, located on the enclosure’s front panel. Automatic muting takes place after two minutes if you do not press the alarm mute button. -
Page 55: Troubleshooting
Chapter 4: Troubleshooting www.gateway.com Troubleshooting The following sections describe problems, with possible solutions, which can occur with your Gateway E-842R Storage Area Network. System faults Symptom Cause Action 1. The CONTROLLER The ESI processor Replace the faulty module as appropriate. -
Page 56: Thermal Control
Troubleshooting Thermal control The Gateway E-842R storage enclosure uses extensive thermal monitoring and takes a number of actions to make sure that component temperatures are kept low and that acoustic noise is minimized. Airflow is from front to rear of the enclosure. -
Page 57: Thermal Warnings
Continuous operation during replacement Important The power supply module replacement Depending on how your Gateway E-842R enclosure is set up, you can normally time must be as short as possible because replace a failed disk unit without interrupting the use of the system. -
Page 58: Ops Panel
“Getting Started” on page 17 for information on the initial installation of the Caution Observe all conventional ESD plug-in modules in your Gateway E-842R enclosure. precautions when handling modules and components. Avoid contact with such things as backplane components and... - Page 59 Chapter 4: Troubleshooting www.gateway.com Installing a power supply module To install a power supply module: Caution Do not mix power supply modules of different types or makes. Check for damage, especially to the rear connector on the power supply module.
-
Page 60: Cooling Module
Power supply modules Important The alarm sounds until the new power supply module is operating correctly. Cooling module Removing a cooling module To remove a cooling module: Grasp the latch between your thumb and forefinger. Squeeze your thumb and forefinger together to release the latch. - Page 61 Chapter 4: Troubleshooting www.gateway.com Remove the module. Installing a cooling module To install a cooling module: Check for damage, especially to the rear connector on the supply. Caution Handle the module carefully and avoid damaging the connector pins. Do not...
-
Page 62: Controller Module
Power supply modules Secure the module by manually closing the latch. You should hear a click when the module latch engages. Controller module The following procedures apply to both the controller module and the blank Caution If only one controller module is installed, module. - Page 63 Chapter 4: Troubleshooting www.gateway.com Grip the latch handles and remove the module. Installing a controller module Important Host and expansion connectors: Class 1 To install a controller module: laser product. If replacement optical modules are Check for damage, especially to the interface connector. Do not install if installed, the modules must be UL (or the pins are bent.
- Page 64 Power supply modules...
- Page 65 Chapter 4: Troubleshooting www.gateway.com Secure the module by manually closing the latches. You should hear a click when the latches engage. The controller module takes up to one minute to re-initialize onto the loop after re-cabling.
-
Page 66: Battery Module
Power supply modules Battery module Dispose of used batteries in accordance with the manufacturer’s instructions Warning There is a danger of explosion if the and national regulations. battery is incorrectly replaced. Removing a battery module To remove a battery module: Operate the release latch and slide the battery module out of the ■... -
Page 67: Installing A Battery Module
Chapter 4: Troubleshooting www.gateway.com Installing a battery module To install a battery module: Check for damage. Do not install if there are any outer signs of damage. Slide the battery module into the vacant slot on the right side of the controller module until it clicks into place. -
Page 68: Drive Carrier Module
Drive carrier module Drive carrier module Caution Observe all conventional ESD precautions when handling modules and components. Avoid contact with such things as backplane components and module connectors. Removing a drive carrier module To remove a drive carrier module: Release the carrier handle by pressing the latch in the handle towards the right. -
Page 69: Installing A Drive Carrier Module
Drive carrier configuration modules or dummy carrier modules installed to maintain a balanced airflow. Before you install the drive carrier modules in your E-842R enclosure, see Dummy carrier modules are provided for “Planning your installation” on page 18 for system configuration information. - Page 70 Drive carrier module Installation procedure To install a drive carrier module: Important Make sure that the carrier is orientated so that the drive is uppermost and the Release the carrier handle by pressing the latch in the handle towards the handle opens from the left.
-
Page 71: Dummy Drive Carrier Module Removal And Replacement
Dummy drive carrier modules are removed and replaced in the enclosure by pulling the dummy module out of the enclosure or pushing it into place. Telephone support Gateway offers a wide range of customer service, technical support, and information services. Telephone numbers... -
Page 72: Appendix A: Specifications
APPENDIX A Specifications • Dimensions • Weight • AC power (350 W power supply module) • Power supply module safety and EMC compliance • Environment • Environment • Interfaces • Controller module specification • Drive carrier module specification... -
Page 73: Dimensions
Appendix A: Specifications www.gateway.com Dimensions Enclosure inches Height 3.46 87.9 Width across the mounting flange Width across the body of the enclosure 17.6 Depth from the flange to the rear of the enclosure body 21.65 Depth from the flange to the maximum extremity of 22.72... -
Page 74: Power Consumption
Power consumption Power consumption Power consumption of enclosure with 12x SAS drives running I/O, powered by a single power supply module (Power One power supply module) with extended power lead between the power supply module and the I/O backplane and with two controllers installed at IDLE and ACTIVE operation. -
Page 75: Interfaces
Appendix A: Specifications www.gateway.com Airflow The system must be operated with a low pressure rear exhaust installation (the back pressure created by the rack doors and obstacles not to exceed 5 pascals [0.5mm Water gauge]) 0 to 10,000 ft. (0 to 3045 m) Altitude, Operational -1000 to 40,000 ft. -
Page 76: Controller Module Specification
Controller module specification Controller module specification Host ports: two 4 Gb/sec fibre channel, also supporting 2 Gb/sec and Speed ■ 1 Gb/sec mode Drive ports: 3 GB SAS, creates connections to a single domain of 12 ■ drives Mounting Back, horizontal in Bay 4 (see “Enclosure chassis”... -
Page 77: Drive Carrier Module Specification
Care for details of approved drives. Depth 8.25” (209.55 mm) Weight 1.94 lbs (0.88 kg) (1.0” 36 GB drive) Operating 41°F to 104°F (5°C to 40°C) (when installed in an E-842R temperature storage enclosure with dual power supply modules) Power dissipation 18.5 Watts maximum... -
Page 78: Appendix B: Safety, Regulatory, And Legal Information
APPENDIX B Safety, Regulatory, and Legal Information • Important safety information • Regulatory compliance statements • California Proposition 65 Warning • Environmental information • Notices... -
Page 79: Important Safety Information
Important safety information Your Gateway system is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this product, it is important that the safety instructions marked on the product and in the documentation are followed. -
Page 80: Regulatory Compliance Statements
Gateway could void the FCC compliance and negate your authority to Responsible party: operate the product. Gateway Companies, Inc. 610 Gateway Drive, North Sioux City, SD 57049 (605) 232-2000 Fax: (605) 232-2023 Product: Caution Changes or modifications not expressly... -
Page 81: California Proposition 65 Warning
Laser safety statement All Gateway systems equipped with components using laser devices comply with the appropriate safety standards, including IEC 825. The laser devices in these components are classified as “Class 1 Laser Products” under a US Department of Health and Human Services (DHHS) Radiation Performance Standard. -
Page 82: Environmental Information
To prevent releases of harmful substances into the environment and to maximize the use of our natural resources, Gateway provides the following information on how you can responsibly recycle or reuse most of the materials in your “end of life” product. - Page 83 Due to continuing system improvements, Gateway is not responsible for inaccurate information which may appear in this manual. For the latest product updates, consult the Gateway Web site at www.gateway.com. In no event will Gateway be liable for direct, indirect, special, exemplary, incidental, or consequential damages resulting from any defect or omission in this manual, even if advised of the possibility of such damages.
-
Page 84: Index
Index FC_AL signal modules starting drives accessories StorView ® Storage Management safety precautions grounding system checks software alarm mute button anti-static wrist or ankle strap anti-tamper lock telephone support Audible Alarm help troubleshooting audible alarm telephone support telephone support auto start failure IEC 320 connector Unpacking the Enclosure System Backplane... - Page 85 Index www.gateway.com...
- Page 86 A MAN E-842R USR GDE R0 09/06...