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Gateway Computer Drive User Manual

Gateway computer drive user manual
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Your Gateway Computer
componentguide
Removable Storage
Configuring
Installing

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Summary of Contents for Gateway Computer Drive

  • Page 1 Your Gateway Computer componentguide Removable Storage Configuring Installing...

  • Page 3: Table Of Contents

    Contents 1 Preparing to Install Your Drive Preparing your work area ..........2 Preventing static electricity discharge .

  • Page 5: Preparing To Install Your Drive

    Preparing to Install Your Drive This guide provides the information you need to install a new or replacement: CD or DVD drive Diskette drive Flash memory drive Tape drive Zip drive Only the tape and Zip drives require uninstalling and installing software as part of the installation process.

  • Page 6: Preparing Your Work Area

    Is a low-static environment. (Avoid carpeted areas.) Has a stable platform on which to set your computer. Is near a telephone in case you need help from Gateway Technical Support. The telephone must be directly connected to a telephone jack and cannot be connected to your computer.

  • Page 7: Preventing Static Electricity Discharge

    Always hold expansion cards by their edges or their metal mounting brackets. Avoid touching the edge connectors and components on the cards. Never slide expansion cards or components over any surface. www.gateway.com Preparing your work area...
  • Page 8 Chapter 1: Preparing to Install Your Drive www.gateway.com...

  • Page 9: Removing An Existing Drive

    Removing an Existing Drive Read this chapter to learn how to remove an existing drive. You need to remove an existing drive if you are replacing a drive. If you are not replacing a drive, go to “Installing a New Drive” on page 13. Warning Avoid exposure to dangerous electrical voltages and moving parts by turning off...

  • Page 10: Removing Drive Software

    , then click . The Control Panel window opens. Control Panel Add/Remove Programs (tape drive). Install/Uninstall Iomega Software www.gateway.com . The Control Panel icon. The Add/Remove (Zip Iomega Software tab, scroll down the list of (Zip drive) or Backup Exec...
  • Page 11 When the removal is complete, shut down Windows and turn off your computer. www.gateway.com Removing drive software and follow the on-screen instructions. If you . (These files may be needed...

  • Page 12: Removing The Drive

    You will attach the data cable to your new drive using the same orientation. Go to Step 6. - OR - If you are removing a flash memory drive, go to the next step. www.gateway.com...
  • Page 13 Disconnect the front panel USB round data cable from the back of the flash memory drive. Make sure that you pull the connector, not the cable. Note the orientation of the connector. You will attach the data cable to your new drive using the same orientation. www.gateway.com...
  • Page 14 Disconnect the flash memory drive’s round data cable from the system board. Make sure that you pull the connector, not the cable. Note the orientation of the connector. You will attach the data cable from your new drive using the same orientation. www.gateway.com...
  • Page 15 See the documentation that came with your computer for instructions on sliding the drive out of the computer case. If this drive is a replacement for a failed drive, follow the instructions on the return form to send the old drive back to Gateway for credit. www.gateway.com Removing the drive...
  • Page 16 Chapter 2: Removing an Existing Drive www.gateway.com...

  • Page 17: Installing A New Drive

    Installing a New Drive Read this chapter to learn how to: Configure IDE and SCSI drives Install the drive...

  • Page 18: Identifying Connectors

    Usually, this is the end of the connector that is nearest the power supply connector. PIN 1 is usually labeled with a small arrow, the number “1,” or a low number (for example, “2”). www.gateway.com CD or DVD drive power...
  • Page 19 Data cable. Connect the flash memory drive’s data cable to the Front Panel USB connector on your system board. Power connector. The large-type power supply connectors are keyed so that they attach only one way. Data cable www.gateway.com Identifying connectors Power connector...

  • Page 20: Configuring The New Ide Drive

    One controller is for the diskette drive. Two are for IDE drives. One of the IDE controllers is the primary controller and the other is the secondary controller. Each IDE controller can contain two devices, a master device and a slave device. www.gateway.com Master drive Slave drive...
  • Page 21 However, some IDE drives require a different master/slave setting when two drives are connected. If you have any problems, see the documentation that came with the existing IDE drive for additional master/slave configuration information. Configuring the new IDE drive www.gateway.com...

  • Page 22: Setting The Ide Jumpers

    Master drive, make sure to set the new drive as a Master drive. In order to maintain the same configuration (master, slave, or cable select), your new drive may require different jumper settings than your current drive. Check the label on your drive for the correct settings. www.gateway.com...
  • Page 23 If the drive is at the end of the IDE data cable and you are going to configure your drive as the master drive, set the jumpers as Master A is not an option, set the jumpers as Configuring the new IDE drive Slave Master www.gateway.com . If Slave A Slave A . If Master A...

  • Page 24: Configuring The New Scsi Drive

    The SCSI host adapter can be set so you can start up from any device on the SCSI chain. SCSI device (terminator=off, ID set by jumper) SCSI host adapter (ID=7, SCSI data ribbon cable www.gateway.com...

  • Page 25: Setting The Scsi Jumpers

    SCSI drive’s termination and ID. The label is either a sticker on the drive, or it is printed directly on the drive. Set the drive’s SCSI ID to a number that is not being used by another SCSI device. Configuring the new SCSI drive www.gateway.com...
  • Page 26 Example B: SCSI Termination in a computer with three internal SCSI devices. SCSI Host Adapter (termination enabled) SCSI tape drive (termination disabled) SCSI CD or DVD drive (termination disabled) SCSI hard drive (termination enabled) www.gateway.com...

  • Page 27: Installing A Drive

    If you do not have enough power connectors, disconnect a power cable from one of your drives and place the Y-adapter power cable that came with the new drive on the end of the existing power cable to make two power connectors. www.gateway.com Installing a drive...
  • Page 28 Pin 1 on the drive is typically located next to the 4-pin power cable. Check your drive for a label indicating Pin 1. Pin 1 on the cable is indicated by a red stripe on the edge of the cable. www.gateway.com...
  • Page 29 Installing a drive Connect the front panel USB round data cable to the back of the flash memory drive. Be careful not to force the cable connector or bend any of the pins. www.gateway.com...
  • Page 30 Replace the computer case cover. See the documentation that came with your computer for instructions on replacing the cover. Reconnect the external cables, then plug in the power cord. www.gateway.com...
  • Page 31 “Configuring the BIOS” on page 28. If you do not want the Zip drive to be bootable, go to “Installing Zip drive software” on page 30. If you installed a Seagate tape drive, go to “Installing Seagate tape drive software” on page 31. www.gateway.com...

  • Page 32: Configuring The Bios

    If your computer uses a Phoenix BIOS, press the right arrow key to open Boot Options - OR - If your computer uses an AMI BIOS, configure each device independently from the Main menu. Advanced menu. www.gateway.com menu, then set the master Auto...
  • Page 33 Floptical if your computer is running Phoenix Iomega Zip , set the boot order for Removable Devices menu, then press E Advanced menu. , then press E Disabled NTER www.gateway.com Configuring the BIOS Floppy NTER...

  • Page 34: Installing Zip Drive Software

    Zip drive software and to run the ToolsNT utilities. If you reinstall Windows NT 4.0, you may need to reinstall the Zip drive software. , then click Start My Computer icon. The My Computer window opens. My Computer Setup.exe www.gateway.com . The My Computer...

  • Page 35: Installing Seagate Tape Drive Software

    Install the software by following the on-screen instructions. When the software installation is complete, restart your computer. Installing Seagate tape drive software , then click Start My Computer icon. The My Computer window opens. My Computer www.gateway.com . The My Computer...
  • Page 36 Chapter 3: Installing a New Drive www.gateway.com...

  • Page 37: Troubleshooting

    Troubleshooting This chapter provides some solutions to common drive problems. Read this chapter to learn how to: Understand general troubleshooting guidelines Troubleshoot CD or DVD drive problems Troubleshoot diskette drive problems Troubleshoot flash memory drive problems Troubleshoot Zip drive problems Troubleshoot tape drive problems Get technical support...

  • Page 38: General Troubleshooting Guidelines

    General troubleshooting guidelines If your computer does not recognize the new drive, try these troubleshooting tips before calling Gateway Technical Support: Review the installation procedures. Make sure that you did not skip any of the steps. Reconnect the power cable on the drive.

  • Page 39: Cd Or Dvd Drive

    As long as the data on the disc can be read, the disc and the drive are fine. Such vibrations and noises are normal side effects with many computer components. www.gateway.com CD or DVD drive...
  • Page 40 The regional code for the disc is on the disc, disc documentation, or packaging. The regional code for the United States and Canada is 1, and the regional code for Mexico is 4. If the DVD movie does not play, the disc’s regional code and your regional code may not match. www.gateway.com...

  • Page 41: Diskette Drive

    In Windows XP, click window opens. - OR - In Windows Me, Windows 2000, Windows 98, or Windows NT 4.0 double-click the , then click Start My Computer icon. The My Computer window opens. My Computer www.gateway.com Diskette drive . The My Computer...
  • Page 42 Any information on the diskette is deleted when you format the diskette. is the current standard for diskette drive 0 3.5-inch, 1.44 MB www.gateway.com , then click Format...
  • Page 43 Replace the computer case cover, reconnect the cables, then restart your computer. Try to start from a system diskette and try to format a diskette. For more information, see “To format a diskette:” on page 37. www.gateway.com Diskette drive...
  • Page 44 If you started having diskette drive problems after adding a tape backup unit, try using the additional diskette cable that came with the tape backup unit kit. Instructions for this operation are included in the tape backup unit kit. www.gateway.com...
  • Page 45 See “To reseat the cable:” on page 39. Always make sure that the diskettes you are attempting to use are high density, good quality diskettes. www.gateway.com Diskette drive...

  • Page 46: Flash Memory Drive

    Look for a small slide switch on the bottom of the card. If you want to write data to the memory card, make sure that the switch is in the unlocked position. www.gateway.com...

  • Page 47: Zip Drive

    Zip drive does not appear on the computer, then your computer may have an incompatible BIOS that does not correctly understand IDE drives. Download and install an updated BIOS from the Gateway Web site at support.gateway.com. www.gateway.com Zip drive...
  • Page 48 Zip drive for the Cable Select option. For more information, see “Setting the IDE jumpers” on page 18. icon, then click My Computer tab and confirm that Performance are listed as 32-bit. www.gateway.com Properties File System Virtual...

  • Page 49: Tape Drive

    A cartridge has been shipped from one location to another A cartridge has been exposed to a significant change in temperature For best performance, cartridges used for daily backups should be re-tensioned at least once a week. www.gateway.com Tape drive...
  • Page 50 If the tape drive is the only device on the IDE cable, set the jumper to configure it as the master. If there are two IDE devices on a single cable, make sure that the tape drive is configured as the slave. Configure the other device as the master. www.gateway.com...
  • Page 51 All other SCSI devices must have termination disabled. Make sure that you are using the latest drivers for your SCSI host adapter and operating system. Contact the manufacturer of your SCSI host adapter for driver information. www.gateway.com Tape drive...

  • Page 52: Getting Technical Support

    Chapter 4: Troubleshooting Getting technical support If none of these solutions resolve your drive problems, contact Gateway Technical Support for further assistance. For information about the different methods for contacting Gateway Technical Support, see the user’s guide that came with your computer.

  • Page 53: Legal Information

    Regulatory, and Legal Information Regulatory compliance statements United States of America Federal Communications Commission (FCC) Unintentional emitter per FCC Part 15 This device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
  • Page 54 Classe B prescrites dans le règlement sur le brouillage radioélectrique édicté par Industrie Canada. Changes or modifications not expressly approved by Gateway could void the FCC compliance and negate your authority to operate the product. www.gateway.com...

  • Page 55: California Proposition 65 Warning

    Laser safety statement All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards, including IEC 825. The laser devices in these components are classified as “Class 1 Laser Products” under a US Department of Health and Human Services (DHHS) Radiation Performance Standard.
  • Page 56 For the latest product updates, consult the Gateway Web site at www.gateway.com. In no event will Gateway be liable for direct, indirect, special, exemplary, incidental, or consequential damages resulting from any defect or omission in this manual, even if advised of the possibility of such damages.
  • Page 58 MAN US REMOVE STORAGE INST R6 5/03...

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