Frequently Asked Questions - McAfee TSA00M005PAA - Total Protection Service Product Manual

Using Browser Protection and Web Filtering

Frequently asked questions

Frequently asked questions
This section includes questions asked by administrators and client computer users that are
related to using the features of browser protection.
Can I run browser protectionfor Internet Explorer and Firefox on the same
computer?
Yes. Browser protection for Internet Explorer and Firefox are compatible on the same
computer. You can install protection for both browsers. (If both browsers are present on
a computer when browser protection is installed, protection for both browsers is installed
automatically.)
If Microsoft Internet Explorer is the only browser installed on a client computer
when browser protection is installed, does browser protection need to be
reinstalled after installing Mozilla Firefox?
No. The browser protection client software detects Firefox when it is installed and immediately
begins to protect searching and browsing activities in that browser, while continuing to provide
protection for Internet Explorer.
How does browser protection define a website visit? Does browser protection track
individual website pages viewed on managed systems?
When a client computer visits a website, browser protection tracks the site's domain specifier.
The domain specifier is the smallest amount of information required for browser protection
to uniquely identify the site being rated for security. For example, if a client computer visited
10 different pages on this website over the course of a single browser session:
www.mcafee.com
only a single visit would be logged to this domain:
.mcafee.com
That is the information required to locate a safety rating. A single browser session times out
after 30 minutes, and a new session is then tracked.
Why is the SiteAdvisor button gray?
Several causes are possible:
• The site is not rated. Visit the
• The browser protection client software is disabled. Click the arrow on the menu button to
display the SiteAdvisor menu, then select Enable SiteAdvisor. (If browser protection is
already enabled, the menu option changes to Disable SiteAdvisor. These menu options
appear only if the policy assigned to the computer enables them.)
• The site is on your local intranet. Browser protection does not report information about
intranet sites to the SiteAdvisor server for ratings purposes.
• Proxy server settings are configured incorrectly. Authentication support in Total Protection
Service is limited to anonymous authentication or Windows domain challenge/response
authentication. Basic authentication is not supported.
• The client computer is not communicating with the SiteAdvisor server. A communication
error icon (disconnected cables) appears on the SiteAdvisor button. Hold your cursor
over the menu button to display the safety balloon, then click Troubleshooting to test
the connection.
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McAfee Total Protection Service Product Guide
www.siteadvisor.com website to submit a website for testing.