Getting Assistance - McAfee TSA00M005PAA - Total Protection Service Product Manual

Using the SecurityCenter

Getting assistance

2 Click a link to select one of these utilities.
• URL installation — Opens the wizard, which guides you through the steps for selecting
which software to install on which computers. Select this option from a client computer.
• Silent installation — Downloads the silent installation package, which enables you to
deploy Total Protection Service on a client computer with no user interaction. Select this
option from either an administrative or client computer.
• Push Install utility — Runs an ActiveX control that enables you to deploy the client
software directly from the service provider's server onto multiple client computers.
Select this option from an administrative computer.
• Uninstall utility — Downloads a cleanup utility that removes components left from a
previous installation of Total Protection Service or another vendor's protection software.
Select this option from a client computer, then double-click to begin installation.
• Standalone installation agent — Downloads software that you can install on client
computers to allow users without administrative rights to install the client software.
• McAfee ProtectionPilot Migration Assistant — Downloads a wizard that guides you
through the steps for migrating computers in a McAfee ProtectionPilot account to a Total
Protection Service account. A link to documentation is also provided.
Getting assistance
Use this task to get assistance in using Total Protection Service and the SecurityCenter.
Context-sensitive online help is available on any page of the SecurityCenter by clicking the
help link (?) in the upper-right corner.
Task
• Click the Help tab, then do any of the following:
To...
View online documents
View demos and tutorials
Contact product
60
McAfee Total Protection Service Product Guide
Do this...
Click a link for the Product Guide , Installation Guide , or
Release Notes .
Click the icon for a multimedia presentation.
• View the Total Protection Service Demo —
Describes how the product protects computers on
your account.
• View the Installation Tutorial — Describes how
to install the product.
• View the SecurityCenter Demo — Describes
how to use the features of the administrative
website to manage your account.
NOTE: Your service provider determines which demos
are available.
Cl an option.
Online support — Opens a form where you can
•
submit a description of your problem to a product
support representative.
Phone support — Displays a phone number and
•
the grant number for your subscription. You will
need to reference the grant number when you speak
to a support representative.