Error Messages - McAfee TSA00M005PAA - Total Protection Service Product Manual

Using Virus and Spyware Protection

Error messages

conduct your business, adding it to a list of approved programs keeps it from being detected
as unrecognized and deleted. If you are unsure, it is best not to specify exclusions.
Can I add approved programs to the McAfee Default policy?
No. However, you can create a new policy and add them. When you click Add Policy on the
Policies page of the SecurityCenter, the new policy is prepopulated with the McAfee Default
policy settings. Specify a name for the new policy, save it, and then add approved programs
as needed. You can also designate the new policy as your default policy.
Error messages
This section includes error messages that are related to using the features of virus and
spyware protection.
File does not exist.
This error verifies that the computer is protected from threats. When you clicked to open an
infected file from Windows Explorer, the on-access scanner immediately detected and deleted
the file, so that Windows could not open it.
On-access scan is currently disabled.
This error can be caused by several problems, but the most common solutions are:
• Check your connection to the network server or Internet.
• This feature has been disabled. From the client computer, log on as an administrator (using
the Admin Login feature), then enable it from the Total Protection Service console on the
client computer.
NOTE: To prevent this problem, force the computer to re-enable on-access scanning
automatically whenever it checks for updates by enabling the associated virus and spyware
policy option.
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