Dialog Box - Canon MX870 Series User Manual

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Advanced Guide
Troubleshooting
Printing Does Not Start
Check 1: Make sure that the power plug is securely plugged in, then
turn the machine on.
While any lamp on the Operation Panel is flashing, the machine is initializing. Wait until the lamp
stops flashing and remains lit.
Note
When printing large data such as a photo or graphics, it may take longer to start printing. While
any lamp on the Operation Panel is flashing, the computer is processing data and sending it to
the machine. Wait until printing starts.
Check 2: Check the status of ink tanks. Replace the ink tank if ink has
run out.
Check 3: Open the Scanning Unit (Cover) and check to see if the ink
lamps are flashing red.
If there is still sufficient ink but its ink lamp is flashing red, an ink tank may not be installed in a right
position.
Routine Maintenance
Check 4: Open the Scanning Unit (Cover) and make sure that the ink
lamps light up red.
If the ink lamp is not lit, press the
Check 5: Make sure that the machine is connected to your computer
properly.
When the machine is connected to your computer with a USB cable, make sure that the USB cable
is securely plugged in to the machine and the computer, then check the followings:
If you are using a relay device such as a USB hub, disconnect it, connect the machine directly to
the computer, and try printing again. If printing starts normally, there is a problem with the relay
device. Consult the reseller of the relay device for details.
There could also be a problem with the USB cable. Replace the USB cable and try printing
again.
When you use the machine over LAN, make sure that the machine is connected to the network with
a LAN cable or is set up correctly. For details, refer to your setup manual.
Check 6: Restart your computer if you are printing from the computer.
If there are any unnecessary print jobs, delete them.
Deleting the Undesired Print Job
Check 7: Make sure that your machine's name is selected in the Print

dialog box.

The machine will not print properly if you are using a driver for a different printer.
Make sure that your machine's name is selected in the Print dialog box.
Note
> Printing Does Not Start
mark on the ink tank until it clicks into place.