Problems Receiving Faxes - Canon MX870 Series User Manual

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Advanced Guide
Troubleshooting

Problems Receiving Faxes

Cannot Receive a Fax, Cannot Print a Fax
Machine Does Not Switch Automatically between Voice and Fax Calls
Quality of Received Fax is Poor
Cannot Receive a Color Fax
Errors Often Occur When You Receive a Fax
Cannot Receive a Fax, Cannot Print a Fax
Check 1: Is the power turned on?
You cannot receive faxes if the power is turned off. Press the
power on.
If you disconnected the power cord without turning off the power (one of the buttons on
the Operation Panel is lit), reconnecting it turns on the power automatically.
If you disconnected the power cord after pressing the
(no buttons on the Operation Panel are lit), reconnect it, then press the
turn on the power.
If the power was turned off due to power failure, etc., the power is automatically turned
on when the power failure is resolved.
Check 2: Is the machine's memory full?
Either print or delete documents in the machine's memory to free it up, then ask the sender to
resend the fax.
Document Stored in Memory
Check 3: Does an error occur during reception?
Check the LCD for an error message.
A Message for Faxing Is Displayed on the LCD
Print the Activity report and check for an error.
Activity Report
Check 4: Is the telephone line connected correctly?
Check that the telephone line is connected correctly to the Telephone Line Jack and that the
telephone (or another external device such as an answering machine or a computer modem)
is connected correctly to the External Device Jack. Refer to your setup manual.
Check 5: Is a different size of paper from that specified by Page size loaded?
If a different size of paper from that specified by Page size is loaded for printing faxes,
incoming faxes will not be printed completely and will be stored in memory. Load the same
size of paper as that specified by Page size, then press the
MX870 series, load Legal-sized paper* on the Rear Tray.
* Legal may not be available depending on the country or region of purchase.
Check 6: Is Page size set to other than A4, 8.5"x11"(LTR), or 8.5"x14"(Legal)?
(MX350 series)
If Page size is set to other than A4, 8.5"x11"(LTR), or 8.5"x14"(Legal), the received fax will not
be printed and will be stored in memory (Memory Reception). Set Page size to A4,
8.5"x11"(LTR), or 8.5"x14"(Legal).
Check 7: Is paper loaded?
If paper is not loaded, received faxes will be stored in memory without being printed. Load
paper, then press the
> Problems Receiving Faxes
OK button.
ON button to turn the
ON button to turn off the power
ON button to
button on the machine. For
OK