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Troubleshooting
Problem
The answering system
does not record
messages.
The messages on the
answering system are
incomplete.
The answering system
does not respond to
remote commands.
Suggestion
•
Make sure the answering system is on.
•
When the answering machine is full, it does not record new messages until some old messages
are deleted.
•
If there is a fax machine connected to the same telephone line, try disconnecting the fax
machine. If that solves the problem, consult your fax machine documentation for information
on compatibility with answering system.
•
If a caller leaves a very long message, part of it may be lost when the system disconnects the
call after four minutes.
•
If the caller pauses for more than five consecutive seconds, the system stops recording and
disconnects the call.
•
If the memory on the system becomes full during a message, the system stops recording and
disconnects the call.
•
If the caller's voice is very soft, the system may stop recording and disconnect the call.
•
Make sure your remote access code is correct (page 42).
•
Make sure you are calling from a touch-tone telephone. When dialing a number, there should
be tones. If there are clicks, then it is not a touch-tone telephone and cannot activate the
answering system.
•
The answering system may not detect the remote access code when the announcement is
playing. Wait until the announcement is over before entering the code.
•
There may be interference on the telephone line you are using. Press the keypad keys firmly
when dialing.
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