VTech CS5123 User Manual page 57

Troubleshooting
Problem Suggestion
My caller ID features are •
not working properly.
•
•
•
The system does •
not receive caller ID,
•
or the system does
•
not display caller ID
during call waiting.
•
Caller ID is a subscription service. You must subscribe to this service from your telephone
service provider for this feature to work on your telephone.
The caller may not be calling from an area which supports caller ID.
Both your and the caller's telephone service providers must use equipment which are compatible
with caller ID service.
If you subscribe to high-speed Internet service (Digital Subscriber Line - DSL) through your
telephone lines, you must install a DSL filter between the telephone base and the telephone
wall jack. The filter will prevent noise and caller ID problems caused by DSL interference.
Please contact your DSL service provider for more information about DSL filters.
Make sure you subscribe to caller ID with call waiting features provided by your telephone
service provider.
The caller may not be calling from an area which supports caller ID.
Both your and the caller's telephone service providers must use equipment which are compatible
with caller ID service.
If you subscribe to high-speed Internet service (Digital Subscriber Line - DSL) through your
telephone lines, you must install a DSL filter between the telephone base and the telephone
wall jack. The filter will prevent noise and caller ID problems caused by DSL interference.
Please contact your DSL service provider for more information about DSL filters.
www.vtechphones.com 53