VTech CS5123 User Manual page 55

Troubleshooting
Problem Suggestion
I cannot dial out. •
•
•
•
•
I hear other calls when •
using the telephone.
•
I hear noise in the •
handset, and none of •
the keys or buttons
work.
First, try all the above suggestions.
Make sure there is a dial tone before dialing. It is normal if the handset takes a second or two
to synchronize with the telephone base before producing a dial tone. Wait an extra second
before dialing.
Make sure the telephone is set to the correct dial type (pulse dial or tone dial) for the service in
your area. See Dial mode on page 10 to set the dial type.
If the other telephones in your home are having the same problem, the problem is in the wiring
or local service. Contact your telephone service provider (charges may apply).
Eliminate any background noise. Noise from a television, radio, or other appliances may
cause the telephone not to dial out properly. If you cannot eliminate the background noise,
first try muting the handset before dialing, or dialing from another room in your home with less
background noise.
Disconnect the telephone base from the telephone jack. Plug in a different telephone. If there
are still other calls, the problem is probably in the wiring or local service. Call your telephone
service provider.
Press CHAN/REMOVE to switch to a clearer channel when on a call.
Make sure the telephone line cord is plugged in securely.
Remove and reinsert the battery.
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