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Troubleshooting
Problem
The battery does not
charge in the handset
or the handset battery
does not accept
charge.
The CHARGE light is
off.
48
Suggestion
Make sure the handset is placed in the telephone base correctly. The handset CHARGE light
•
should be on.
•
Remove the battery from the handset and then install it in the handset again. Put the handset
back to the telephone base and charge for 16 hours.
•
If the handset is in the telephone base but the handset CHARGE light is not on, see The
CHARGE light is off in this section.
It may be necessary to purchase a new battery. Please see the Battery section of this user's
•
manual (page 45).
•
The telephone might be malfunctioning. Please see the Warranty section of this user's manual
(page 59) for further instruction.
•
Clean the charging contacts on the handset(s) and telephone base each month using a pencil
eraser or a dry non-abrasive fabric.
•
Make sure the power adapter and telephone line cords are plugged in correctly and
securely.
•
Unplug the power adapter. Wait for 15 seconds before plugging it back in. Allow up to one
minute for the handset and telephone base to reset.
•
The telephone might be malfunctioning. Please see the Warranty section of this user's manual
(page 59) for further instruction.
www.vtechphones.com
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