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Troubleshooting
Review the following possible solutions if you encounter a problem while using your printer.
Error Message/Problem
No display
Poor Print Quality
Poor Cutter Performance
L=nnnn.n mm (or n.nn")
Fixed length setting is too small for text.
Barcode Error
Barcode not allowed on this size label tape.
Text Too Long
Exceeded maximum number of characters in buffer.
Too many lines
Exceeded maximum number of lines allowed.
Print Error
Undetermined printer error.
Tape Too Small
Tape size is too small for label content entered.
No Tape
Label cassette missing or empty.
Battery low
Batteries almost discharged.
Tape Jam
Motor is stalled due to label jam.
If you still need assistance, contact DYMO Customer Support for your country. A list of contact numbers for each country
is included on the inside back cover of this User Guide.
Documentation Feedback
We are constantly working to produce the highest quality documentation for our products. We welcome your feedback.
Send us your comments or suggestions about our user guides. Please include the following information with your
feedback:
• Product name, version number, and page number
• Brief description of content (instructions that are inaccurate or unclear, areas where more detail is needed, and so on)
We also welcome your suggestions about additional topics you would like to see covered in the documentation.
Send email messages to: documentation@dymo.com
Please keep in mind that this email address is only for documentation feedback. If you have a technical question, please
contact Customer Support.
Manual_RhinoPRO5000_WEU.indd 11
Solution
• Ensure the printer is turned on.
• Replace discharged batteries.
• Replace discharged batteries.
• Ensure tape cassette is installed properly.
• Clean the print head.
• Replace the tape cassette.
Clean the cutter blade. See Cleaning Your Printer.
• Set the fixed length to a size longer than the text, or
• Decrease the amount of text.
Insert 19 mm (3/4") label cassette.
Delete some or all of the buffer text.
Select another format.
Check for label jam, empty label cassette, discharged
batteries, or other problems.
• Insert a larger size label cassette, or
• Decrease the size of the label content.
Insert a new label cassette
Replace batteries or connect AC power adapter.
• Remove jammed tape and replace label cassette.
• Clean cutter blade.
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