Troubleshooting Charts; Cd-Rom Drive Problems; Diskette Drive Problems; Hark Disk Drive Problems - IBM 8647 - Eserver xSeries 225 Installation Manual

Troubleshooting charts

The following table lists problem symptoms and suggested solutions. See the
Hardware Maintenance Manual and Troubleshooting Guide on the IBM xSeries
Documentation CD for more detailed troubleshooting charts. If you cannot find the
problem in the troubleshooting charts, run the diagnostic programs. If you have run
the diagnostic test programs, or if running the tests does not reveal the problem,
call for service.

CD-ROM drive problems

CD-ROM Drive symptom
CD-ROM drive is not
recognized.
CD is not working properly.
CD-ROM drive tray is not
working. (The server must be
turned on.)

Diskette drive problems

Diskette drive symptom
Diskette drive activity LED stays
on, or the system bypasses the
diskette drive.

Hark disk drive problems

Hark disk drive symptom
Not all drives are recognized by
the hard disk drive diagnostic
test (Fixed Disk test).
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IBM xSeries 225 Type 8647: Installation Guide
Suggested action
Verify that:
The IDE channel to which the CD-ROM drive is attached (primary or secondary)
v
is enabled in the Configuration/Setup Utility program.
v All cables and jumpers are installed correctly.
v The correct device driver is installed for the CD-ROM drive.
If the problem remains, call for service.
Clean the CD.
If the problem remains, call for service.
Insert the end of a straightened paper clip into the manual tray-release opening.
If the problem remains, call for service.
Suggested action
1. If there is a diskette in the drive, verify that:
v The diskette drive is enabled in the Configuration/Setup utility program.
v The diskette is good and not damaged. (Try another diskette if you have
one.)
v The diskette is inserted correctly in the drive.
v The diskette contains the necessary files to start the server.
v The software program is working properly.
v The cable is installed correctly (in the proper orientation).
2. To prevent diskette drive read/write errors, be sure the distance between
monitors and diskette drives is at least 76 mm (3 in.).
If the problem remains, call for service.
Suggested action
1. Remove the first drive not recognized and try the hard disk drive diagnostic test
again.
2. If the remaining drives are recognized, replace the drive you removed with a
new one.
If the problem remains, call for service.