D-Link DIR-632 User Manual page 112

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Appendix E - Warranty
Software will be warranted for the remainder of the original Warranty Period and is subject to the same limitations and exclusions. If a material non-conformance is
incapable of correction, or if D-Link determines in its sole discretion that it is not practical to replace the non-conforming Software, the price paid by the original licensee
for the non-conforming Software will be refunded by D-Link; provided that the non-conforming Software (and all copies thereof ) is first returned to D-Link. The license
granted respecting any Software for which a refund is given automatically terminates.
Non-Applicability.of.Warranty:
The Limited Warranty provided hereunder for Hardware and Software portions of D-Link's products will not be applied to and does not cover any refurbished product and any
product purchased through the inventory clearance or liquidation sale or other sales in which D-Link, the sellers, or the liquidators expressly disclaim their warranty obligation
pertaining to the product and in that case, the product is being sold "As-Is" without any warranty whatsoever including, without limitation, the Limited Warranty as described
herein, notwithstanding anything stated herein to the contrary.
Submitting.A.Claim.(USA):
The customer shall return the product to the original purchase point based on its return policy. In case the return policy period has expired and the product is within warranty,
the customer shall submit a claim to D-Link as outlined below:
• The customer must submit with the product as part of the claim a written description of the Hardware defect or Software nonconformance in sufficient
detail to allow DLink to confirm the same, along with proof of purchase of the product (such as a copy of the dated purchase invoice for the product) if the
product is not registered.
• The customer must obtain a Case ID Number from D-Link Technical Support at 1-877-453-5465, who will attempt to assist the customer in resolving any
suspected defects with the product. If the product is considered defective, the customer must obtain a Return Material Authorization ("RMA") number by
completing the RMA form and entering the assigned Case ID Number at https://rma.dlink.com/.
• After an RMA number is issued, the defective product must be packaged securely in the original or other suitable shipping package to ensure that it will
not be damaged in transit, and the RMA number must be prominently marked on the outside of the package. Do not include any manuals or accessories
in the shipping package. DLink will only replace the defective portion of the product and will not ship back any accessories.
• The customer is responsible for all in-bound shipping charges to D-Link. No Cash on Delivery ("COD") is allowed. Products sent COD will either be rejected
by D-Link or become the property of D-Link. Products shall be fully insured by the customer and shipped to D-Link Systems, Inc., 17595 Mt. Herrmann,
Fountain Valley, CA 92708. D-Link will not be held responsible for any packages that are lost in transit to D-Link. The repaired or replaced packages will
be shipped to the customer via UPS Ground or any common carrier selected by D-Link. Return shipping charges shall be prepaid by D-Link if you use an
address in the United States, otherwise we will ship the product to you freight collect. Expedited shipping is available upon request and provided shipping
charges are prepaid by the customer. D-Link may reject or return any product that is not packaged and shipped in strict compliance with the foregoing
requirements, or for which an RMA number is not visible from the outside of the package. The product owner agrees to pay D-Link's reasonable handling
and return shipping charges for any product that is not packaged and shipped in accordance with the foregoing requirements, or that is determined by
D-Link not to be defective or non-conforming.
Submitting.A.Claim.(Canada):
The customer shall return the product to the original purchase point based on its return policy. In case the return policy period has expired and the product is within warranty,
the customer shall submit a claim to D-Link as outlined below:
• Customers need to provide their receipt (proof of purchase) even if the product is registered. Without a receipt, no warranty service will be done. The registration is
not considered a proof of purchase.
D-Link DIR-632 User Manual
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