Using The Address Book; Troubleshooting - Novell LINUX ENTERPRISE DESKTOP 10 SP1 - GNOME 23-05-2007 Manual

7.2.5 Using the Address Book

Linphone offers to manage your SIP contacts. Start the address book with Go > Address book. An
empty list window opens. Click Add to add a contact.
The following entries need to be made for a valid contact:
Name
Enter the name of your contact. This may be a full name, but you can also use a nickname here.
Choose something you easily remember this person as. If you choose to see this person's online
status, this name is shown in the My online friends tab of the main window.
SIP Address
Enter a valid SIP address for your contact.
Proxy to Use
If needed, enter the proxy to use for this particular connection. In most cases, this would just be
the SIP address of the SIP server you use.
Subscribe Policy
Your subscribe policy determines whether your presence or absence can be tracked by others.
To call any contact from the address book, select this contact with the mouse, click Select to make
the address appear in the address field of the main window, and start the call with Call or Answer as
usual.

7.2.6 Troubleshooting

I try to call someone, but fail to establish a connection.
There are several reasons why a call could fail:
Your connection to the Internet is broken.
Because Liphone uses the Internet to relay your calls, make sure that your computer is
properly connected to and configured for the Internet. This can easily be tested by trying
to view a Web page using your browser. If the Internet connection works, the other party
might not be reachable.
The person you are calling is not reachable.
If the other party refused your call, you would not be connected. If Linphone is not
running on the other party's machine while you are calling, you will not be connected. If
the other party's Internet connection is broken, you cannot make the connection.
My call seems to connect, but I cannot hear anything.
First, make sure that your sound device is properly configured. Do this by launching any other
application using sound output, such as a media player. Make sure that Linphone has sufficient
permissions to open this device. Close all other programs using the sound device to avoid
resource conflicts.
If the above checks were successful, but you still fail to hear anything, raise the recording and
playback levels under the Sound tab.
Using Voice over Internet Protocol 165