Cisco N5K-M1600 - Expansion Module - 6 Ports Troubleshooting Manual page 10

Troubleshooting Basics
S e n d d o c u m e n t c o m m e n t s t o n e x u s 5 k - d o c f e e d b a c k @ c i s c o . c o m .
2) At 841383 usecs after Sat Nov
Use the show cores command to determine if a core file was recorded. You also can use the show
•
process log command to display the processes and if a core was created.
switch#show process log
Process
---------------
clis
clis
Use the show processes log details command to provide useful information about the reason for the
•
crash:
switch# show processes log details
Service: clis
Description: CLI Server
Started at Sat Nov
Stopped at Sat Nov
Uptime: 15 minutes 43 seconds
Start type: SRV_OPTION_RESTART_STATELESS (23)
Death reason: SYSMGR_DEATH_REASON_FAILURE_SIGNAL (2)
Last heartbeat 9.35 secs ago
RLIMIT_AS:
System image name: n5000-uk9.4.2.1.N2.1.bin
System image version: 4.2(1)N2(1) S0
PID: 4023
Exit code: signal 11 (core dumped)
Threads: 4026 4024 4025
Note the module-number and the PID number in the output of the show cores command for the
•
process that crashed. (Usually the module number is 1 for a Nexus 5000 switch.)
switch#show cores
Module-num
----------
1
• Use the copy core://module-id/PID ftp: command to export the file and contact the TAC to obtain
an analysis of the file.
Obtain the timestamp of the crash with the show version, show system reset-reason, or show cores
•
commands. With the show logging command, review the events that happened just before the crash.
switch# show logging
[snip]
2010 Nov
on port Ethernet103/1/1 with BPDU Guard enabled. Disabling port.
2010 Nov
Interface Ethernet103/1/1 is down (Error disabled. Reason:BPDUGuard)
2010 Nov
"clis" (PID 4155) hasn't caught signal 11 (core will be saved).
Cisco Nexus 5000 Series Troubleshooting Guide
1-2
Service: clis hap reset
Version: 4.2(1)N2(1)
Reason: Reset triggered due to HA policy of Reset
Service: clis hap reset
Version: 4.2(1)N2(1)
PID Normal-exit
------ -----------
4023
4155
6 14:59:10 2010 (882984 us)
6 15:14:53 2010 (614588 us)
687474867
Instance-num
------------
1
6 08:00:50 TTPSW-5020SF1 %$ VDC-1 %$ %STP-2-BLOCK_BPDUGUARD: Received BPDU
6 08:00:51 TTPSW-5020SF1 %$ VDC-1 %$ %ETHPORT-2-IF_DOWN_ERROR_DISABLED:
6 14:56:18 TTPSW-5020SF1 %$ VDC-1 %$ %SYSMGR-2-SERVICE_CRASHED: Service
6 14:56:25 2010
Stack Core Log-create-time
----- ----- ---------------
N Y Y Sat Nov
N Y N Sat Nov
Process-name PID
------------ ---
clis 4023
Chapter 1 Troubleshooting Overview
6 15:14:53 2010
6 14:56:18 2010
Core-create-time
----------------
Nov 6 15:20
OL-25300-01