Page 1 Setting up the printer Checking the box contents Name Description Black print cartridge Cartridges to be installed into the printer. Note: Cartridge combinations vary depending on the Color print cartridge product purchased. Telephone cord Use for faxing. For more information about connecting this cord, see “Choosing a fax connection”...
Page 2: Understanding The Parts Of The Printer
Understanding the parts of the printer Use the Paper support Load paper. Paper feed guard Prevent items from falling into the paper slot. Paper guides Keep paper straight when feeding. Automatic Document Feeder (ADF) tray Load original documents in the ADF. Recommended for scanning, copying, or faxing multiple-page documents.
Page 3 Print on both sides of a sheet of paper. • Remove paper jams. Lexmark N2050 (internal wireless print server) Connect the printer to a wireless network. Note: The internal wireless print server may not come installed on all printers. To purchase the Lexmark N2050, see “Ordering paper and other supplies”...
Page 4: Standalone Setup
Use the EXT port Connect additional devices, such as data/fax modem, telephone, or answering machine to the printer. Note: Remove the plug to access the port. USB port Connect the printer to a computer using a USB cable. Warning: Do not touch the USB port except when plugging in or removing a USB cable or installation cable.
Page 5 Remove all tape and packing material from all areas of the printer. Raise the control panel. Extend the paper exit tray. Raise the paper support.
Page 6 Extend the paper guides. Load paper. Connect the power cord. Make sure the power is on.
Page 7 If prompted, set the language. Using the control panel of the printer, press repeatedly until the language you want appears on the display. Press to save. If prompted, set the country/region. Using the control panel of the printer, press repeatedly until the country or region you want appears on the display.
Page 8 Remove the tape from the black print cartridge, and insert it in the left cartridge carrier. Close the black cartridge carrier lid Remove the tape from the color print cartridge, and insert it in the right cartridge carrier. Close the color cartridge lid.
Page 9: Installing The Printer On Additional Network Computers
Close the printer. Press An alignment page prints. Discard the alignment page. Notes: • The alignment page that prints may differ from the one shown. • Streaks on the alignment page are normal and not an indication of a problem. Installing the printer on additional network computers If you are installing your network printer for use with multiple computers on the network, insert the installation CD into each additional computer, and follow the instructions on the computer screen.
Page 10: Setting Up The Printer On A Windows Operating System
Follow the instructions on the computer screen to set up the printer. Your security software may notify you that Lexmark software is trying to communicate with your computer system. Always allow these programs to communicate. This is necessary for the printer to work properly.
Page 11: Getting The Printer Ready To Fax
Getting the printer ready to fax Using an RJ11 adapter Country/region • • United Kingdom Italy • • Ireland Sweden • • Finland Netherlands • • Norway France • • Denmark Portugal To connect your printer to an answering machine or other telecommunications equipment, use the telephone line adapter included in the box with the printer.
Page 12 If your telecommunications equipment uses a US-style (RJ11) telephone line, follow these steps to connect the equipment: Remove the plug from the EXT port on the back of the printer. Note: Once this plug is removed, any country- or region-specific equipment you connect to the printer by the adapter, as shown, will not function properly.
Page 13 To connect an answering machine or other telecommunications equipment to the printer: Remove the plug from the back of the printer. Note: Once this plug is removed, any country- or region-specific equipment that you connect to the printer by the adapter, as shown, will not function properly. Connect your telecommunications equipment directly to the EXT port on the back of the printer.
Page 14: Choosing A Fax Connection
Choosing a fax connection You can connect the printer with equipment such as a telephone, an answering machine, or a computer modem. If problems occur, see “Setup Troubleshooting” on page 137. Note: The printer is an analog device that works best when directly connected to the wall jack. Other devices (such as a telephone or answering machine) can be successfully attached to pass through the printer, as described in the setup steps.
Page 15 Connect one telephone cord into the LINE port of the printer, and then plug it into an active telephone wall jack. Remove the protective plug from the EXT port of the printer. Connect a second telephone cord from the telephone to the answering machine. Connect a third telephone cord from the answering machine to the EXT port of the printer.
Page 16: Connecting Directly To A Telephone Wall Jack In Germany
Connecting directly to a telephone wall jack Connect the printer directly to a telephone wall jack to make copies or to send and receive faxes without using a computer. Make sure you have a telephone cord and a telephone wall jack. Connect one end of the telephone cord into the LINE port of the printer.
Page 17: Connecting To A Computer With A Modem
If you would like to use the same line for both fax and telephone communication, connect a second telephone line (not provided) between the telephone and the F slot of an active telephone wall jack. If you would like to use the same line for recording messages on your answering machine, connect a second telephone line (not provided) between the answering machine and the other N slot of the telephone wall jack.
Page 18: Connecting To A Telephone
Connect a telephone cord into the LINE port of the printer, and then plug it into an active telephone wall jack. Remove the protective plug from the EXT port of the printer. Connect a second telephone cord from the computer modem to the EXT port of the printer.
Page 19 Note: Setup steps may vary depending on your country or region. For more information on connecting the printer to telecommunications equipment, see the related topic, “Using an RJ11 adapter.” Make sure you have the following: • A telephone • Two telephone cords •...
Page 20: Using A Digital Phone Service
Setting up to fax while behind a PBX If the printer is being used in a business or office, it may be connected to a Private Branch Exchange (PBX) telephone system. Ordinarily, when dialing a fax number, the printer waits to recognize the dial tone and then dials the fax number.
Page 21 Press • Turn the printer on and off. • Stop the print, copy, scan, or fax process. Print on both sides of the paper (duplex). A green backlight comes on when the duplex function is activated. Note: This button is not functional with a Macintosh operating system. You can print two-sided documents with a Macintosh operating system by using the settings in the Two-Sided menu of the Print dialog.
Page 22 Press To • Return to the previous screen. • Delete a letter or number. • Decrease a number. • Delete a letter or number. • Scroll through menus, submenus, or settings on the display. • Select a menu or submenu item that appears on the display. •...
Page 23: Saving Settings
Press A keypad number or symbol In Copy mode or Photo Card mode: Enter the number of copies or prints you want to make. In Fax mode: • Enter fax numbers. • Navigate an automated answering system. • Select letters when creating a Speed Dial list. •...
Page 24: Understanding The Settings Menu
To change the timeout feature: Press Settings. Press repeatedly until Device Setup appears. Press Press repeatedly until Clear Settings Timeout appears. Press Press repeatedly until Never appears. Press To change one or more temporary settings into new default settings: Press Settings. Press repeatedly until Defaults appears.
Page 25 From here You can Maintenance Select: • Ink Level to view the ink level of the color cartridge. Press to view the ink level of the black (or photo) cartridge. • Clean Cartridges to clean the print cartridge nozzles. • Align Cartridges to align the cartridge.
Page 26: Installing Another Language Control Panel
From here You can Network Setup Select: • Print Setup Page to print a page that lists the network settings. Note: This submenu item appears only when an internal wireless print server is • Wireless Setup to view: installed in the printer. –...
Page 27: Installing The Printer Software
Follow the instructions on the computer screen. Using the World Wide Web Go to the Lexmark Web site at www.lexmark.com. From the home page, navigate through the menu selection, and then click Drivers & Downloads. Choose the printer and the printer driver for your operating system.
Page 28 In Windows Vista, click • In Windows XP and earlier, click Start. Click Programs orAll Programs Lexmark 6500 Series. Select Productivity Studio. Click the Productivity Studio icon for the task you want to complete. Depending on the printer you have, some of the features of this software may not be applicable.
Page 29 In Windows Vista, click Click Setup and diagnose printer. • In Windows XP and earlier, click Start. The Solution Center appears with the Maintenance Click Programs orAll Programs Lexmark 6500 tab open. Series. Select Solution Center. From here You can: How To •...
Page 30: Turning Printing Voice Notification On Or Off
In Windows Vista, click • In Windows XP and earlier, click Start. Click Start Programs or All Programs Lexmark 6500 Series. Click Solution Center. Click Advanced. Click Printing Status. Select or clear Play voice notification for printing events. Click OK.
Page 31: Installing An Internal Wireless Print Server
Installing an internal wireless print server The printer you purchased may contain an internal wireless print server that allows the printer to be used on a wireless network. If your printer does not have an internal wireless print server already installed, you can purchase one separately.
Page 32: Configuring The Optional Internal Wireless Print Server
Install the internal wireless print server into the printer. For more information, see “Installing an optional internal wireless print server” in the “Setting up the printer” chapter. Click Start Programs or All Programs Lexmark 6500 Series. Click Wireless Setup. Click Start. Follow the instructions on the computer screen.
Page 33: General Networking
Note: The printers in the following diagrams represent Lexmark printers with Lexmark internal print servers built in or installed in them so that they can communicate over a network. Lexmark internal print servers are devices made by Lexmark to enable Lexmark printers to be connected to wired or wireless networks.
Page 34 Scenario 1: Laptop and printer connected wirelessly with Internet • A computer is connected to a wireless router by an Ethernet cable. • A laptop and a printer are connected wirelessly to the router. • The network is connected to the Internet through a DSL or a cable modem. Internet Scenario 2: Computer, laptop, and printer connected wirelessly with Internet •...
Page 35: What Information Do I Need And Where Do I Find It
Scenario 3: Computer, laptop, and printer connected wirelessly without Internet • A computer, a laptop, and a printer are connected wirelessly to a wireless access point. • The network has no connection to the Internet. Scenario 4: Laptop connected wirelessly to printer without Internet •...
Page 36: Printing A Network Setup Page
If you purchased the internal wireless print server separately, the MAC address appears on an adhesive label that came with the wireless print server. Attach the adhesive label to your printer so you will be able to find the MAC address when you need it.
Page 37: Wireless Networking
Checking the port setting Windows 2000 or XP users only: Click Start Settings Printers or Printers and Faxes. Right-click the Lexmark 6500 Series icon. From the sidebar menu, select Properties. Click the Ports tab. Make sure: • The port is set to a USB port.
Page 38: Finding Ip Addresses
If you want information on Lexmark promotions and discounts, select Open my browser to the Lexmark Rewards registration page. Click Continue. If you want to print Web pages using shortcuts on the Toolbar, select Install the Lexmark Toolbar. Click Finish.
Page 39: Finding The Signal Strength
If the IP address is not automatically assigned, you can try manually entering an address after selecting your printer from the available list. Configure IP address If you have lost communication with the printer over a network, select Use DHCP to reestablish communication with the printer.
Page 40: Configure Network Printers
Click Refresh to have the Configuration Utility automatically search to find and configure newly added printers. Types of wireless networks Networks can operate in one of two modes: infrastructure or ad hoc. Lexmark recommends setting up a network in infrastructure mode using the installation CD that came with the printer.
Page 41: Tips For Using Network Adapters
Communication Through wireless access point (wireless Directly between devices router) Security More security options Range Determined by range and number of Restricted to range of individual devices access points on network Speed Usually faster Usually slower Requirements for all devices on the network Unique IP address for each device Mode set to...
Page 42: For Windows Xp Users
Follow the instructions in the “Set up a wireless ad hoc network” wizard. As part of the setup: Create a network name or SSID for the network between the computer and your printer. Write the name of your network in the space provided. Be sure to use the exact spelling and capitalization. Go to the Security Type drop-down, choose WEP, and create a security key (or password).
Page 43: Adding A Printer To An Existing Ad Hoc Wireless Network Using Windows
If the network does not appear, wait a minute and then click the Refresh network list button. Click Start Programs or All Programs Lexmark 6500 Series. Click Wireless Setup Utility. Note: You may be prompted to connect the printer to the computer again using the installation cable as part of the setup process.
Page 44 Press down on the cartridge carrier levers. Remove the used print cartridge or cartridges. For more information, see “Removing a used print cartridge” on page 130. If you are installing new print cartridges, remove the tape from the back and bottom of the black cartridge, and insert the cartridge in the left carrier.
Page 45: Refilling Print Cartridges
Refilling print cartridges The warranty does not cover repair of failures or damage caused by a refilled cartridge. Lexmark does not recommend use of a refilled cartridge. Refilling a cartridge can affect print quality and may cause damage to the printer.
Page 46: Aligning Print Cartridges
If you believe you purchased a new, genuine Lexmark print cartridge, but the Out of Original Lexmark Ink message appears: Click Learn More on the message. Click Report a non-Lexmark print cartridge. To prevent the message from appearing again for the indicated cartridge(s): •...
Page 47: Preserving The Print Cartridges
Gently hold the nozzles against the cloth for about three seconds, and then wipe in the direction shown. Using another clean section of the cloth, gently hold the cloth against the contacts for about three seconds, and then wipe in the direction shown. With another clean section of the cloth, repeat step 3 and step 4.
Page 48: Cleaning The Scanner Glass
Warning: Using a damp cloth to clean the interior may cause damage to your printer. Make sure the paper support and paper exit tray are dry before beginning a new print job. Ordering supplies Ordering print cartridges Lexmark 6500 Series models Item Part number Average cartridge standard page yield is up to...
Page 49: Ordering Paper And Other Supplies
4 x 6 in. • 10 x 15 cm • Note: Availability may vary by country or region. For information on how to purchase Lexmark Photo Paper or Lexmark PerfectFinish Photo Paper in your country or region, go to www.lexmark.com.
Page 50: Setup Troubleshooting
Troubleshooting If you set up your printer on a wireless network, make sure: • The wireless network is working properly. • The computer and printer are both connected to the same wireless network. • The printer is within the range of the wireless network. The effective range for optimal performance is generally 100–150 feet.
Page 51: Power Button Is Not Lit
Power button is not lit These are possible solutions. Try one or more of the following: Press power button Make sure the printer is on by pressing Disconnect and reconnect the power cord Disconnect the power cord from the wall outlet, and then from the printer. Plug the cord all the way into the power supply on the printer.
Page 52: Page Does Not Print
Gently remove the power supply from the printer. Reconnect the power supply to the printer. Plug the power cord into the wall outlet. Press to turn the printer on. Uninstall and reinstall software Uninstall the printer software, and then reinstall it. For more information, see “Removing and reinstalling the software” on page 141.
Page 53: Cannot Print From Digital Camera Using Pictbridge
Click Printer. • Make sure no check mark appears next to Pause Printing. • If a check mark does not appear next to Set As Default Printer, you must select the print queue device for each file you want to print. Reconnect power supply Press to turn the printer off.
Page 54: Removing And Reinstalling The Software
D:\setup, where D is the letter of your CD-ROM drive. If the software still does not install correctly, visit our Web site at www.lexmark.com to check for the latest software. In all countries or regions except the United States, select your country or region.
Page 55: Solving Printer Communication Problems
USB port is not enabled. For more information, see Click Start Programs or All Programs the computer documentation. Lexmark 6500 Series. Click Solution Center. Click the Contact Information tab. Solving printer communication problems The printer and the computer cannot exchange data.
Page 56: Printer Is Configured Correctly, But Cannot Be Found On The Network
Printer is configured correctly, but cannot be found on the network Make sure: • The printer has power and the light is on. • The printer is within range of the wireless network. • The printer is located away from other electronic devices that may interfere with the wireless signal. •...
Page 57: Reinstall Software
• In Windows 2000 and earlier: Start Settings Printers. Right-click the Lexmark 6500 Series icon. Click Properties Ports. Verify that XXXX_Series_nnnnnn_P1 is selected, where XXXX is the model series number of your printer and nnnnnn is the last six numbers of the MAC address of your printer.
Page 58: Wi-Fi Indicator Is Not Lit
Note: Make sure you copy them down exactly, including any capital letters. Click Start Programs or All Programs Lexmark 6500 Series. Click Wireless Setup. Note: You may be prompted to connect the printer to the computer again using the installation cable as part of the setup process.
Page 59: Check Mac Address
You can find the signal strength of the network on the network setup page. For information on how to print a setup page, see “Printing a network setup page” on page 52. Check security keys Make sure security keys are correct. For more information, see “Check your security keys” on page 142. Check MAC address If your network uses MAC address filtering, provide the MAC address for the printer to your network.
Page 60: Wi-Fi Indicator Light Is Orange
In Windows XP and earlier: Start. Click Start Programs or All Programs Lexmark 6500 Series. Click Wireless Setup. Note: You may be prompted to connect the printer to the computer again using the installation cable as part of the setup process.
Page 61: Wireless Printer Is No Longer Working
Move your computer and/or printer Move the computer and/or printer closer to the wireless access point (wireless router). Although the possible distance between devices in 802.11b or 802.11g networks is 300 feet, the effective range for optimal performance is generally 100–150 feet.
Page 62: Changing Wireless Settings After Installation
Ping the printer Ping the printer to make sure it is on the network. For more information, see “Ping the printer” for Windows or Mac in the “Wireless troubleshooting” section. Run the wireless setup again If your wireless settings have changed, you will need to run the printer wireless setup again. Some reasons your settings may have changed include your having manually changed your WEP or WPA keys, channel, or other network settings, or the wireless access point (wireless router) having been reset to factory defaults.
Page 63: Printer Cannot Connect To The Wireless Network
In Windows XP and earlier: Click Start. Click Start Programs or All Programs Lexmark 6500 Series. Click Wireless Setup. Note: You may be prompted to connect the printer to the computer again using the installation cable as part of the setup process.
Page 64: Wireless Setup Utility Cannot Communicate With The Printer During Installation (Windows Users Only)
Firmly plug the square end of the USB cable into the USB port on the back of the printer. Cancel the software installation. Click Start Programs or All Programs Lexmark 6500 Series. Click Wireless Setup Utility. Follow the prompts on the computer screen to reinstall the software. Checking your network name (Windows users only) Make sure your network does not have the same name as another network near you.
Page 65: Ping The Access Point
• To reset the printer name: Click Start Programs or All Programs Lexmark 6500 Series. Click Wireless Setup Utility. Follow the instructions on the computer screen, and enter the new network name when prompted. Ping the access point If you do not already know it, find the IP address of the wireless access point (wireless router).
Page 66: Run The Wireless Setup Utility (Windows Users Only)
Make sure the correct printer port is selected. Click Start Control Panel Printers. Right-click Lexmark XXXX, where XXXX is the model series number of your printer. Click Properties Ports. Verify that XXXX_Series_nnnnnn_P1 is selected, where XXXX is the model series number of your printer and nnnnnn is the last six numbers of the MAC address of your printer.
Page 67: Print Troubleshooting
Use the appropriate paper for the document. If you are printing photos or other high-quality images, for best results use Lexmark Photo Paper or Lexmark PerfectFinish Photo Paper. Do not use Lexmark Premium Photo Paper. Your print cartridges are not compatible with this type of paper.
Page 68: Poor Text And Graphic Quality
Select a higher print quality Depending on your print job, press Copy Mode, Scan Mode, or Photo Card. Press Press repeatedly until Quality appears. Press Press repeatedly until the quality you want appears. Press Check print cartridges If the document still does not have the print quality you want, follow these steps: Align the print cartridges.
Page 69: Poor Quality At The Edges Of The Page
Each paper brand accepts ink differently and prints with color variations. If you are printing photos or other high-quality images, for best results use Lexmark PerfectFinish Photo Paper or Lexmark Photo Paper. Do not use Lexmark Premium Photo Paper. Your print cartridges are not compatible with this type of paper.
Page 70: Print Speed Is Slow
Press Press Start Color or Start Black, or press to return to the Copy menu to select the number of copies you want. Select the Borderless photo feature (when printing photos) Press Press repeatedly until Layout appears. Press Press repeatedly until Borderless appears. Press Press Start Color or Start Black, or press to return to the Photo Card menu to select the photos you want...
Page 71: Partial Document Or Photo Prints
In Windows XP and earlier, click Start. Click Start Programs or All Programs Lexmark 6500 Series. Click Solution Center. If an exclamation point (!) appears on a cartridge, the ink level is low. Install a new cartridge. For more information, see “Installing print cartridges”...
Page 72: Ink Levels Seem To Go Down Too Quickly
Ink levels seem to go down too quickly These are possible solutions. Try one or more of the following: Are you printing photos or documents with a large number of graphics? Because photos and graphics require more ink than text documents, ink usage increases when you print photos or graphics.
Page 73: Colors On Printout Are Faded Or Differ From Colors On The Screen
In Windows XP or 2000, click Start. Click Start Programs or All Programs Lexmark 6500 Series. Click Solution Center. If an exclamation point (!) appears on either of the print cartridges, the ink level is low. Install a new cartridge.
Page 74: Print Is Too Dark Or Smudged
Control Panel. • In Windows XP or 2000, click Start. Click Start Programs or All Programs Lexmark 6500 Series. Click Solution Center. Click the Maintenance tab. Click Align to fix blurry edges. Are the print cartridges clean? You may need to clean the print cartridge nozzles.
Page 75: Transparencies Or Photos Contain White Lines
Control Panel. • In Windows XP or 2000, click Start. Click Start Programs or All Programs Lexmark 6500 Series. Click Solution Center. Click the Maintenance tab. Click Align to fix blurry edges. White lines appear in graphics or solid black areas Adjust the Quality/Speed settings •...
Page 76: Checking The Printer Status
The printer icon has a check mark indicating that the printer is set as the default printer. If it is not, right-click the icon, and then click Set as Default. Windows 2000 users only Click Start Settings Printers. Right-click the Lexmark 6500 Series icon. Make sure: • Set as Default Printer is selected. • Pause Printing is not selected.
Page 77: Checking Printer Readiness
Banner printing is not possible if certain Spool Settings are selected. Verify that you have the right settings selected. Click Start Settings Printers or Printers and Faxes. Right-click the Lexmark 6500 Series icon. Select Properties. Click the Advanced tab. At the bottom of the Advanced tab, click Print Processor.
Page 78: Printer Is Busy Printing Another Job
Printing a test page Do one of the following: • In Windows Vista, click • In Windows XP and earlier, click Start. Click Start Programs or All Programs Lexmark 6500 Series. Click Solution Center. From the Maintenance tab, click Print a test page.
Page 79: Test Page Does Not Print
Do one of the following: • In Windows Vista, click Control Panel. • In Windows XP or 2000, click Start. Click Start Programs or All Programs Lexmark 6500 Series. Click Solution Center. Click the Maintenance tab. Click Print a test page.
Page 80: External Print Server Is Not Working
External print server is not working If there is an external device connected between the computer and the printer, make sure it supports bidirectional communication. Disconnect the printer from the external device, and connect it directly to the computer. If the printer works, there may be a problem with the print server.
Page 81: Printer Is Trying To Print To File
Control Panel Printers (under Hardware and Sound). In Windows XP, click Start Settings Printers and Faxes. Right-click the Lexmark 6500 Series icon. From the sidebar menu, select Properties. Click the Ports tab. Make sure: • The port is set to a USB port.
Page 82: Printer Is Not Able To Communicate With The Computer
Click OK. Windows 2000 users: Click Start Settings Printers. Right-click the Lexmark 6500 Series icon. Click Sharing. Select Shared as, and then give the printer a distinctive name. Click OK. Try to locate the printer from the remote computer If the printer is shown as Shared on the host computer, but you still cannot print, try to locate the printer from the remote computer.
Page 83: Wrong Printer Is Attached
Change the scanning resolution to a lower value Load an original document facedown on the scanner glass. From the desktop, double-click the Productivity Studio icon. From the left pane of the Welcome screen, click Scan. Click Custom Settings. Select a lower scan resolution. Click Start.
Page 84: Experiencing Poor Quality Or Incorrect Output
Make sure the external print server is working If the printer is connected to an external print server, the problem may be with this print server. Check to make sure the device is working properly and that the printer is connected to the network. Experiencing poor quality or incorrect output See the topic that best describes the problem.
Page 85: Jams And Misfeeds Troubleshooting
Cannot print documents from a flash drive Check the type of files contained on the flash drive The printer recognizes: • Files that have extensions *.DOC, *.XLS, *.PPT, *.PDF, *.RTF, *.DOCX, *.XLSX, *.PPTX, *.WPS, and *.WPD • Photos Note: If the flash drive contains only files with extensions *.DOC, *.XLS, *.PPT, *.PDF, *.RTF, *.DOCX, *.XLSX, *.PPTX, *.WPS, or *.WPD, the File Print menu appears on the display.
Page 86: Paper Jam In The Printer
Paper jam in the printer Eject the paper automatically To remove the paper jam, eject the paper: Press and hold Remove the paper from the paper exit tray. Remove the paper manually Press to turn off the printer. Firmly grasp the paper, and gently pull it out. Press to turn the printer back on.
Page 87: Printer Does Not Feed Paper, Envelopes, Or Specialty Media
Adjust the paper guides Adjust the paper guides: • When using media less than 8.5 inches wide • To rest against the edges of the paper or media, making sure it does not buckle Printer does not feed paper, envelopes, or specialty media These are possible solutions.
Page 88: Paper Continues To Jam
Select the Paper Setup tab. From the Paper Size area, select Banner. Select Letter Banner or A4 Banner as the paper size. Select Portrait or Landscape. Click OK. Click OK or Print. Paper continues to jam Are you using paper designed for an inkjet printer? Check the type of paper you are using.
Page 89: Duplex Unit Does Not Operate Correctly
Firmly grasp the paper, and gently pull it out. Push down on the duplex latch as you reinstall the duplex unit. Press On your computer, delete or stop the print job, and then try resending the print job again. Duplex unit does not operate correctly These are possible solutions.
Page 90: Nothing Happens When Memory Card Is Inserted
Nothing happens when memory card is inserted These are possible solutions. Try one or more of the following: Reinsert the memory card The memory card may have been inserted too slowly. Remove and then reinsert the memory card quickly. Check memory card placement Make sure you have inserted the memory card in the correct slot.
Page 91: Copy Troubleshooting
From the control panel, press Press to choose Select Computer. Press From the list shown, select the computer on your wireless network. Follow the prompts on the computer screen. For more information, see the “Working with photos” chapter in the User's Guide: Comprehensive Version.
Page 92: Poor Copy Quality
Lower the scanner unit. Poor copy quality • • Blank pages Skewed lines • • Checkerboard pattern Smudges • • Distorted graphics or pictures Streaks • • Missing characters Unexpected characters • • Faded print White lines in print • Dark print These are possible solutions.
Page 93: Partial Document Or Photo Copies
Partial document or photo copies These are possible solutions. Try one or more of the following: Check document placement Make sure the document or photo is loaded facedown on the scanner glass in the lower right corner. Check paper size Make sure the paper size being used matches the size you selected.
Page 94: Scan Was Not Successful
Check printer default and pause settings Do one of the following: • In Windows Vista, click Control Panel. • In Windows XP, click Start. Click Printer or Printers and Faxes. Double-click the printer you want to check. Click Printer. Make sure no check mark appears next to Pause Printing. If a check mark appears next to Set As Default Printer, you must select the correct printer from a list each time you print.
Page 95: Poor Scanned Image Quality
Poor scanned image quality These are possible solutions. Try one or more of the following: Check messages If an error message is displayed, see “Error messages on the printer display” on page 191. Clean the scanner glass If the scanner glass is dirty, gently wipe it with a clean, lint-free cloth dampened with water. Adjust the quality of the scan Load an original document facedown on the scanner glass.
Page 96: Fax Troubleshooting
Fax troubleshooting Cannot send or receive a fax These are possible solutions. Try one of the following: Check messages If an error message is displayed, follow the instructions on the display. Check power If the light is not on, see “Power button is not lit” on page 138. Check cable connections Make sure cable connections for the following hardware are secure, if applicable: •...
Page 97 Disconnect other equipment temporarily To ensure the printer is working correctly, connect it directly to the telephone line. Disconnect any answering machines, computers with modems, or telephone line splitters. Check for paper jams Check for and clear any paper jams. Disable Call Waiting temporarily Call Waiting can disrupt fax transmissions.
Page 98: Can Receive But Not Send Faxes
Press repeatedly until Scan appears. Press Press repeatedly until After Dial appears. Press Can send but not receive faxes These are possible causes and solutions. Try one or more of the following: Load paper Load paper to print any faxes that have been stored in the printer. Check the Auto Answer button If the Auto Answer light is on: •...
Page 99 Check document placement Load the original document facedown in the ADF. Check the Dial Prefix setting From the control panel, press Fax Mode. Press Press repeatedly until Fax Setup appears. Press Press repeatedly until Dialing and Sending appears. Press Press repeatedly until Dial Prefix appears.
Page 100: Printer Receives A Blank Fax
Printer receives a blank fax These are possible causes and solutions. Try one or more of the following: Check original document Ask the sender to verify the original document was loaded correctly. Check ink Check the ink levels, and install a new print cartridge if necessary. Check cartridges Remove the print cartridges.
Page 101: Caller Id Information Is Not Displayed
Caller ID information is not displayed Caller ID pattern may not be set correctly The printer supports two distinct Caller ID patterns: Pattern 1 (FSK) and Pattern 2 (DTMF). Depending on the country or region you live in and the telecommunications company you subscribe to, you may need to switch the pattern for the printer to display Caller ID information.
Page 102: Remote Fax Error
Remote Fax Error These are possible causes and solutions. Try one or more of the following: Check phone line Resend the fax. There may have been a problem with the quality of the telephone line connection. Lower the transmission speed From the control panel, press Fax Mode.
Page 103: Failed To Connect
Press To change the number of times the printer will redial: Press repeatedly until Redial Attempts appears. Press Press repeatedly until the setting you want appears. Press To change the length of time between redials: Press repeatedly until Redial Time appears. Press Press repeatedly until the setting you want appears.
Page 104: Phone Line Error
Phone Line Error These are possible causes and solutions. Try one or more of the following: Review digital phone service checklist The fax modem is an analog device. Certain devices can be connected to the printer so that digital telephone services can be used.
Page 105: Black Ink Low / Color Ink Low / Photo Ink Low
Cartridge Error (1102, 1203, 1204, or 120F) Remove the print cartridges, and close the cartridge carrier lids. Close the scanner unit. Disconnect the power cord from the electrical outlet. Reconnect the power cord to the electrical outlet. If the button is not lit, press Reinsert the print cartridges and close the cartridge carrier lids.
Page 106: Cover Open
Make sure the cartridge carrier lids are closed. Close the scanner unit. Press Cover Open Make sure that the scanner unit is closed. Error 1104 Remove the print cartridges. Reinstall the black cartridge or the photo cartridge in the left carrier. Reinstall the color cartridge in the right carrier.
Page 107: Left Cartridge Missing / Right Cartridge Missing
Reconnect the power cord to the electrical outlet. If the button is not lit, press Reinsert the print cartridge and close the cartridge carrier lid. Close the scanner unit. If the error: • Does not reappear, the problem has been corrected. •...
Page 108 No photo/paper size selection has been made You have not selected any of the options on step 2 of the photo proof sheet you printed and scanned. Make sure you completely fill in your selected circle or circles. Press to continue. Could not detect a proof sheet The document placed on the scanner glass is not a valid proof sheet.
Page 109 PictBridge communications error Remove and then reinsert the USB cable that came with the camera into the PictBridge port on the front of the printer. Please remove the camera card. The printer can read either a PictBridge-enabled digital camera or a memory card, but not both at the same time. Remove both the PictBridge-enabled digital camera and the memory card.
Page 110: Error Messages On The Computer Screen
Unsupported Paper Size The paper size you selected from the PictBridge-enabled digital camera is not supported by the printer. From the control panel, press to clear the error message. Press Press until Paper Setup appears. Press Press repeatedly until Paper Size appears. Press Press repeatedly until the size you want appears.
Page 111: General Printing Problem
Is there a problem with the connections? If the printer is connected to an external device, the problem may be with the device. Check the setup information that came with the device to make sure it is properly installed. If printing using a USB cable, make sure the cable is securely attached to both the printer and the computer. Before you print, you may need to restart the computer.
Page 112: Unsupported File Types Found On Memory Card
Note: To avoid paper jams, do not force paper into the printer. Multiple All-In-Ones found Multiple Lexmark printers, attached either locally or over a network, have been detected on your computer. You can choose which printer you want to use: Select the printer from the list.
Page 113: Networking Glossary
Networking glossary ad hoc mode A setting for a wireless device that lets it communicate directly with other wireless devices without an access point or router A wireless network that does not use an access point ad hoc network An IP address automatically assigned by a network device. If the device is set to use AutoIP address DHCP, but no DHCP server is available, an AutoIP address may be assigned by the device.
Page 114 UAA (Universally Administered Address) An address assigned to a network printer or print server by the manufacturer. To find the UAA, print a network setup page and look for the UAA listing. USB cable A lightweight, flexible cable that lets the printer communicate with the computer at much higher speeds than parallel cables USB port A small, rectangular port on the back of the computer that connects the peripheral...
Page 115 44 preserving 134 checking spool settings 164 buttons, Solution Center removing 130 banner, printing 74 Advanced 45 using genuine Lexmark 132 bidirectional communication, How To 45 wiping 133 establishing 170 Maintenance 45 black ink low 192 Troubleshooting 45...
Page 116 changing library preferences 87 copied item does not match descreening 90, 110 Changing photo resolution/size 87 original 180 Despeckle changing scan settings 110 copier does not respond 178 change setting 89 changing searched folders Copy button 44 digital camera preferences 86 Copy menu 98 printing photos using the changing temporary files...
Page 117 cartridge error 192 error messages troubleshooting Fax Setup Utility cartridge missing 197 cover open error 193 Cover Page tab 120 clear carrier jam 192 Exposure customizing settings 120 clearing 197 changing setting 90 Dialing and Sending tab 122 color ink low 192 EXT port 20 Fax Printing / Reports tab 122 communication not available 197...
Page 118 177 left cartridge incorrect 193 memory full error message 194 left cartridge missing 194 modifying copy settings 104 image, changing gamma value 89 Lexmark Productivity Studio moire patterns, removing from images creating and viewing scanned images 90 e-mailing 111...
Page 119 networking paper jam in the automatic phone line busy error configuring optional internal document feeder (ADF) 175 message 189 wireless print server 48 paper jam in the duplex unit 175 phone line error 191 installing internal wireless print paper jam in the paper photo server 47 support 173...
Page 120 132 collate 69 computer 84 removing 130 custom-size paper 73 photos do not print from memory using genuine Lexmark 132 document 67 card across wireless network 177 wiping 133 envelopes 71 photos removed from card by print is dark or smudged 161...
Page 121 printing failure error 198 fax confirmation 129 customizing settings using printouts have alternating bands of reverse page order 69 computer 108 light and dark print 161 right cartridge error 193 editing images 106 problem reading memory card right cartridge incorrect 193 editing text 106 error 196 right cartridge missing 194...
Page 122 Solution Center 45 blank or incorrect page unsupported file types found on software does not install 138 prints 159 memory card 199 software settings, printer cartridge missing error 197 vertical straight lines are not resetting to factory defaults 77 characters on printout are missing smooth 162 Solution Center or unexpected 159...
Page 123 please remove the camera poor quality at the edges of the two-sided card 196 page 156 2-sided paper type error 196 problem reading memory poor text and graphic quality 155 copies, making 99 card 196 print speed is slow 157 two-sided fax remote fax error 189 troubleshooting, scan...
Page 124 types of wireless networks 56 wireless network connection using 53 wireless network printer does not print 143 wireless printer is no longer working 148 Wireless Setup Utility cannot communicate with printer during installation 151 wireless troubleshooting changing wireless settings after installation 149 check printer ports (Windows) 153...

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13r0245 x6575 2.0/pictbridge/

Lexmark 13R0245 - X6575 USB 2.0/PictBridge/ 802.11g All-in-One Color Printer Scanner Copier Fax Photo Setup Manual

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