Appendix C: Customer Service And Warranty; Statement Of Limited Warranty - Plustek OPTICPRO 1248U User Manual

Appendix C: Customer Service and
If you encounter problems with your scanner, please review the installation
instructions and troubleshooting suggestions contained in this guide.
For further assistance call our customer support phone number listed on the last
page of this guide. One of our representatives will be happy to assist you from
Monday through Friday in office working hours as shown below:
Europe
USA, Canada, Asia
Pacific, Africa
To avoid delays, please have the following information available before calling:
We are continuously enhancing the performance of our product drivers. To
check for the latest device driver, visit our Web site. Further contact information
is located on the last page of this guide.
Attention

Statement of Limited Warranty

This Statement of Limited Warranty applies only to the options you originally
purchase for your use, and not for resale, from an authorized reseller.
The manufacturer warranty includes all parts and labor, and is not valid without
the receipt of original purchase. To obtain warranty service, you may contact the
authorized dealer or distributor, or visit our website to check out the available service
information, or send a request via E-mail for further help.
If you transfer this product to another user, warranty service is available to that
user for the remainder of the warranty period. You should give your proof of purchase
and this statement to that user.
Warranty
Scanner name and model number
Scanner serial number (located at rear of scanner near port
connectors)
A detailed description of the problem
Your computer manufacturer and its model number
The speed of your CPU (Pentium 133, etc.)
Your current operating system and BIOS (optional)
Name of software package(s), version or release number and
manufacturer of the software
Other USB devices installed
9:00 a.m. – 5:30 p.m.
9:00 a.m. – 6:00 p.m. Taiwan Time
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