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The first step to take when troubleshooting connection problems with your
scanner is to check all physical connections. Make sure your scanner is plugged in
and the USB cable is fit snugly into the rear of your scanner and computer.
Secondly, determine the status of your USB hardware and software configuration.
To do this, please run the Scanner Utility program as described below:
1. Click on the START button, then choose PROGRAMS, PLUSTEK USB
SCANNER and then SCANNER UTILITY.
2. Once the Scanner Utility window is open, locate and click on the USB button
shown below:
This will check the status of your USB hardware and software configuration.
3. If there is a problem with the installation, the following message will appear:
If you receive the above message, please refer to the Scanning Problems
section of Appendix A: Troubleshooting on page 16.
4. If the connection is OK, the following window will be displayed:
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In most cases, the scanner doesn't need to be aligned but there are instances
when the alignment might be required. You need to align the scanner only if parts of
the scanned document are missing from any of its edges. For example, the heading of
a document might be missing from the top edge after the document has been scanned.
To align the scanner, follow the steps below:
1. Place a photograph on the top right side of the scanner glass (near the back of
the scanner). Please note that only part of the photograph will be scanned.
2. Select NORMAL from the ALIGNMENT SOURCE drop down menu.
3. Click on the SCAN button. Part of the photograph will be displayed in the
ALIGNMENT window.
4. Click on the ALIGN POSITION buttons until the top left corner of the
scanned photograph aligns with the top left corner of the preview window.
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Table of Contents
Troubleshooting
