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Solution1:
Close all the other applications that are running in the background.
Cause 2:
You are scanning at a high resolution (DPI).
Solution 2:
Reduce the resolution. See Chapter 2 of the
for information about recommended resolution settings.
Symptom:
The scanned document comes out as strange characters on the
screen after the OCR process is completed.
Cause 1:
Text page was scanned upside down.
Solution 1:
Reverse the page and scan again.
Cause 2:
The OCR software is limited to certain types of documents, fonts and
formats. You might be trying to scan a form, spread sheet, a hand
written letter or a document with color text or color page.
Solution 2:
Scan a clean document that contains, preferably, one column and has
black text on a white page.
Symptom:
The scanner is not in the list of supported scanners in other
commercial software.
Solution:
Select TWAIN as the scanner.
Symptom:
Unable to scan from other software other than the one that came
with the scanner.
Solution:
Enter the Scanner Setup within the program, Select TWAIN and you
will see your scanner listed (e.g., Plustek USB Scanner).
Symptom:
Unable to save to a floppy diskette.
Cause 1:
The floppy disk might be write protected.
Solution 1:
Move the write protection tab, located in the back of the diskette, to the
closed position.
Cause 2:
Your disk might not be formatted.
Solution 2:
Format the diskette.
Cause 3:
There is not enough space available in the disk to save the document.
Solution 3:
Delete any files that you do not need from the floppy disk.
Cause 4:
You might be scanning your document at a high resolution.
Documents scanned using higher resolution modes will take a
considerable amount of disk space.
Solution 4:
Reduce the resolution. See Chapter 2 of the Software User's Guide
for information about recommended resolution settings.
Software User's Guide
17
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Table of Contents
Troubleshooting
