Troubleshooting - Nokia 002L103 User Manual

Troubleshooting

Q: What is my password for the lock, PIN, or
PUK codes?
A: The default lock code is 12345. If you forget the
lock code, contact your device dealer. If you forget
a PIN or PUK code, or if you have not received such
a code, contact your network service provider. For
information about passwords, contact your access
point provider, for example, a commercial internet
service provider (ISP) or network service provider.
Q: How do I close an application that is not
responding?
A: Select Options
the application using the menu key. Press and hold
the menu key to open the application, and select
Options > Exit.
Q: Why do images look smudgy?
A: Ensure that the camera lens protection windows
are clean.
Q: Why do missing, discoloured, or bright
dots appear on the screen every time I switch
on my device?
A: This is a characteristic of this type of display.
Some displays may contain pixels or dots that
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remain on or off. This is normal, not a fault.
Show open apps., and go to
>
Q: Why can't my Nokia device establish a GPS
connection?
A: Establishing a GPS connection may take from a
couple of seconds to several minutes. Establishing
a GPS connection in a vehicle may take longer. If you
are indoors, go outdoors to receive a better signal.
If you are outdoors, move to a more open space.
Ensure that your hand does not cover the GPS
antenna of your device. If the weather conditions
are bad, the signal strength may be affected. Some
vehicles have tinted (athermic) windows, which
may block the satellite signals.
Q: Why can't I find my friend's device while
using Bluetooth connectivity?
A: Check that both devices are compatible, have
activated Bluetooth connectivity, and are not in
hidden mode. Check also that the distance between
the two devices is not over 10 metres (33 feet) and
that there are no walls or other obstructions
between the devices.
Q: Why can't I end a Bluetooth connection?
A: If another device is connected to your device, you
can close the connection from the other device or
deactivate Bluetooth connectivity in your device.