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Troubleshooting
Troubleshooting
• The device does not start.
- Make sure that the battery is properly installed and
charged.
- Make sure that the contacts on the battery are clean.
- Try to switch on the device by pressing the power key
for several seconds.
- Remove the battery, wait for at least ten seconds,
and replace the battery.
• The screen or phone keys flash when I try to charge
the battery.
- Make sure that the battery is properly installed.
• The battery does not recharge properly.
- Make sure that the connector is firmly in place and
the power outlet that you are using is working.
- Your battery may be at the end of its life cycle or
faulty. Contact your local Nokia dealer.
- While charging, do not use features such as Web
browser or RealOne player, which consume a lot of
power. Too many power-consuming activities may
prevent the battery from charging properly.
• Missing, discoloured, or bright dots appear on the
screen every time I turn on the device.
- This is normal characteristic of this type of screen.
• The touch screen feels inaccurate.
129
- Calibrate the screen. Use the scroll key to open the
Control Panel application, select
follow the instructions.
• The applications and power key do not respond.
- Remove the battery, wait for at least ten seconds and
replace the battery.
- Try charging the device.
If the procedures described above do not help, as a last
resort before contacting your local dealer you can try
formatting the internal memory of the device. Note
that formatting the memory removes all items
except the standard applications that have been
factory pre-installed in ROM memory!
If you have made a back-up to a memory card, see
"Managing memory cards" on page 117.
When you format the internal memory, all the settings,
documents, and other data in the internal memory that
you have created or modified will be permanently
destroyed. To format the internal memory, proceed as
follows:
1
Disconnect the charger and remove the battery.
2
Wait for at least ten seconds and insert the battery
to start the device.
3
When you see the Nokia Welcome screen,
immediately press and hold down the
keys. The
key should be pressed last.
4
Confirm that you want to format. Formatting starts.
Screen calibration
and
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