Diagnostics; Overview; What You Can Do In This Chapter; The Diagnostic Screen - ZyXEL Communications USG-300 - V2.20 ED 2 Manual

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H A P T E R

53.1 Overview

Use the diagnostics screens for troubleshooting.

53.1.1 What You Can Do in this Chapter

• Use the
Maintenance > Diagnostics
generate files containing the ZyWALL's configuration and diagnostic information
if you need to provide it to customer support for troubleshooting.
• Use the
Maintenance > Diagnostics > Packet Capture
53.3 on page
• Use the
Maintenance > Diagnostics > Core Dump
page 912) to have the ZyWALL save a process's core dump to an attached USB
storage device if the process terminates abnormally (crashes) so you can send
the file to customer support for troubleshooting.
• Use the
Maintenance > Diagnostics > System Log
on page 913) to download files of system logs from a connected USB storage
device to your computer.

53.2 The Diagnostic Screen

The Diagnostic screen provides an easy way for you to generate a file containing
the ZyWALL's configuration and diagnostic information. You may need to send this
file to customer support for troubleshooting.
ZyWALL USG 300 User's Guide
907) to capture packets going through the ZyWALL.

Diagnostics

screens (see Section 53.2 on page
screens (see
screens (see
screens (see
53
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Section
Section 53.4 on
Section 53.5
905