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Troubleshooting
Check this section before consulting qualified Sony
service personnel. If the unit still does not function
properly, consult qualified Sony service personnel.
To check installation/connections
In the "Status" window, check to make sure that the lens
mount, lamp mount, and server connection are properly
married.
1
In the [Status] tab, tap [Auditorium] and check that
the lens is correctly mounted.
2
Tap [Status] and confirm that the lamp for each item
is lit solid green.
Lamp mounting
Marriage indicator
Lamps
Lamp colors show the health status of each part of the
unit.
Green: normal
Yellow: warning (title will continue to be shown)
Red: error (title will stop)
A message about the lens
mounting can be seen here.
Server connection
Note
If the lamp is lit yellow or red, check the "Status –
Auditorium" screen's [Solution] message for a
solution.
The solution will be displayed here. Follow
the instructions to deal with the problem.
The projector does not turn on
• Confirm that the lamp access panel (lamp grill) is firmly
attached. If the lamp access panel (lamp grill) is not
completely attached, the projector will not turn on.
• Check to make sure the exhaust duct fans are operating.
If the exhaust duct fans are not operating, the projector
will not turn on.
There is something wrong with the screen/
the screen is too bright/the screen is too
dark
Confirm that the correct screen adjustment data for the
playback content has been called up.
For further details, "Calling up Screen Adjustment Data"
(page 23).
Screen is too dark
The brightness may be lowered due to deterioration of the
lamp. Check how long the lamp has been used in the
"Status – Status" screen, and change the lamp if necessary.
For further details, refer to the "Maintenance Manual."
When operating the screen, a dialog box
appears with a stopped process
confirmation dialog
If this happens, tap [Continue] to continue the process.
If you add a check mark to [Don't ask me again] this dialog
will no longer be displayed.
Screenshot
46
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