Solving The Problems - Xerox DocuPrint 65 Operator's Manual

Problem solving

Solving the problems

4-2
Recommendations for solving some common problems are listed in Table 4-1.
Table 4-1. Troubleshooting tips
Problem Symptom
Controller/ The printer is not
Printer receiving jobs from
the controller or will
Power
not go on when
switched on.
Monitor The monitor screen
is black.
Power
Printer The printer will not
power On.
Power
Operator Guide
Recommendation
• Check to see if the cable that
connects the controller to the
printer is plugged in correctly. Each
end of the cable has a plug that is
keyed for correct fit. A plug may
have been forced inadvertently to
make a mismatched connection.
Look at the keyed patterns of the
plugs and make the connections
correctly.
• Move the mouse to recover from
the Power Saver mode.
• Check to see if the LED light on
the monitor is illuminated.
• Check to see if the LED light on
the controller is illuminated.
• Check to see if the power strip is
On and plugged into the wall
outlet.
• Reset the circuit breaker.
• Check to see if the power cord is
correctly installed.
• Press the white power switch to
the On position, and then wait 2
minutes.
• Reset the circuit breaker.
DocuTech 65/DocuPrint 65