Xerox DocuPrint 65 Operator's Manual page 72

Problem solving
4-4
Table 4-1. Troubleshooting tips
Problem Symptom
Stock There are jams
handling inside the printer.
Stock The stock curls up
handling or down.
Stock The Finisher does
handling not stack the output
correctly.
Stock The Finisher does
handling not staple the
output.
Operator Guide
Recommendation
• Check the paper path for
obstruction.
• Make sure that the Area 2 Lever is
in the correct position (down).
• Flip the stock over in the tray.
• Check the tray Edge Guides to see
if they are against the edges of the
stock.
• Check that the Printer Manager
window is displaying the correct
size for the stock in use.
• Load fresh stock.
• Load the stock seam-side up in the
trays. Load the stock seam-side
down in the High Capacity Feeder
and in the Bypass Tray.
The seam refers to the side of a
ream of stock that has a split in the
wrapping. It may also be referred
to as "arrow-side first."
• Load non-standard stock in the
Bypass Tray.
• If the stock curls excessively, flip it
over in the tray.
• Do not remove stapled sets while
the Finisher is compiling.
• Check for excessive curl on the
prints. If curled, load fresh stock or
turn the curled stock over.
• Use less than 50 sheets of stock if
they are heavier than 20 lb (75
gsm).
• Check the Print Services, Printer
Faults window for a fault message
indicating no staples. Replace the
staple cartridge.
DocuTech 65/DocuPrint 65