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Error Messages
If an error occurs during printing, an error message will appear.
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Error Message
Solution
No paper
: Make sure the paper tray is loaded with paper and inserted into
the printer.
No ink ribbon
: Replenish ink ribbon and print again.
No ink ribbon cassette
: Insert the ink ribbon cassette.
Paper and ink ribbon not match: Make sure the correct paper and ink ribbon are set.
Ink ribbon error
: The ink ribbon is broken or not recognized. Make sure the ink
Incorrect ribbon type setting
Upper cover open
Paper feed error
Paper exit error
Paper jam
Overheat
Stop key pressed
Printer not ready
Motor or sensor error
Error source unknown
ribbon is set correctly.
: The ribbon type specified in the printer driver does not match the
actual ribbon in use. Check the printer driver properties and set
the correct ribbon type, then print again.
: Close the upper cover.
: Paper could not be fed correctly. Remove the jammed paper from
the paper tray.
: Too many printouts are deposited at the paper exit area, Remove
them.
: Remove the jammed paper and print again.
: The print head is too hot. Wait until it cools down.
: Printing has stopped because the stop key on the printer was
pressed.
: Make sure the printer is plugged in to a power source and the
printer cable correctly connected.
: Turn off the printer, then turn it back on and print again.
: Your PC cannot communicate with the printer correctly. Restart
your PC as well as the printer and print again.
Before Consulting Your Dealer
The printer image is larger than the image on the monitor.
* The display resolution is different from the printer resolution. If the application software in
use allows for change in display resolution, set it to 310 dpi (UP-D2500's resolution). Or, if
the print dialog accessible from the application software has "Printing to the printer
resolution" option, select this option.
* Scaling may be set to a value other than 100%. Use the "Graphic" property sheet and make
sure Scaling is set to 100%.
Strange color of printouts
* Use the "Graphic" property sheet and check the Color Adjust group settings. Make sure their
values are set correctly.
* The Sharp setting on the "Graphics" property sheet is too big. When printing graphics, too
big a value in Sharp may result in change of color; you can solve the problem by reducing
the Sharp value.
Cannot print
* Make sure the printer is plugged into a power source and the cable correctly connected.
* Make sure the printer cable is IEEE1284-complaint; otherwise incorrect printing may result.
* Your PC does not support bi-directional Centronics. Check with the manufacturer of your PC
to confirm. If this is true, open the Spool Settings dialog from the "Details" property sheet
and select "Disable bi-directional support for this printer." Note thal choosing this setting
disables the ability to display detailed error information and in some cases continuos printing
of multiple copies may not be possible.
* The LPT.VXD file in \Windows\System may be an old version that causes the printer port to
function incorrectly. Therefore, be sure to obtain the latest version of this file.
Data transfer is slow despite connection in ECP mode
* Your PC may not support the ECP mode. Check with the manufacturer of your PC to
confirm. If your PC does not support the ECP mode, the transfer rate will not increase even if
"ECP Printer Port" is displayed in Control Panel — System — Device Manager — Ports.
* Your PC is not correctly set to the ECP mode. You need to change the BIOS settings in order
to set the printer to the ECP mode. Also, depending on the model, you may need to change
the printer port resource setting in Control Panel — System — Device Manager. For details,
refer to your PC's documentation.
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