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The following troubleshooting check will help you correct the most common
problems you may encounter with your unit. Before proceeding with these trouble
fate | To)
Ce) gc) on
the
Front
Panel
checks, first check that the power cord is firmly connected. Should the problem
if the command is sent from the
—+ Set the POWER switch of the printer to ON.
computer,
» Connection may not be correct.
indicators
Possible cause and remedies
~—+ Check connections and rectify, if necessary.
th
«Either paper or ink ribbon cartridge is not loaded.
pein
Banking
—+ Load the paper or ink ribbon.
PRINT
Printing
The printer does not print.
The paper and ink ribbon cartridge are not loaded.
PRINT
Data receiving
—» Load both the paper and ink ribbon.
PRINT
ALARM
°Printing stops midway.
—+ The indicators stop lighting and blinking after the paper is ejected.
The paper which cannot be used, with this printer has been loaded.
—» Wait until the paper is ejected. Then, load the appropriate paper.
RIBBON
The ribbon has been exhausted.
—+ Replace the old ink ribbon cartridge with the new one. The ink
ribbon cannot be reused.
¢ The ink ribbon cartridge is not loaded.
— Load the ink ribbon cartridge.
PAPER
* The paper has been exhausted.
—+ Load the paper in the paper tray.
* The paper tray is not installed,
—» Install the paper tray.
ALARM and PAPER
The ink ribbon cartridge and paper are not compatible.
— Use a valid combination of paper and ink ribbon cartridge.
ALARM and RIBBON
*The ink ribbon cartridge is defective.
~+ Replace the defective ink ribbon cartridge with the new one,
* The ink ribbon has torn.
—+ Repair the tear.
* The ink ribbon cartridge that cannot be used with the printer.
—+ Load the appropriate ink riobon cartridge.
ALARM
The paper has jammed inside the printer.
—» Remove the jammed paper.
PRINT, ALARM,
* Serviceman-call trouble occurs.
PAPER and RIBBON
—+ Tur off the power immediately and contact your Sony service
facility or your Sony dealer.
24 | Others
Others
| 25
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