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146 Mercedes me
Set language for the multimedia system
R
Call number of the communication platform
R
installed in the vehicle
Data transfer when Mercedes me connect services
are activated
Only in the second step, only for the respective
activated services, further case-specific data is
transmitted in order to enable an optimal service.
An overview of the data transmitted can be found
in the respective terms of use for Mercedes me
connect services. You can obtain these in the
Mercedes me Portal at: https://
www.mercedes.me
Data processing
The data transmitted as part of the call will be
deleted from the transmitting systems once the
call has been completed, provided they are not
used for other activated Mercedes me connect
services.
The case-related data will be processed and stored
in the Mercedes-Benz Customer Center and, if
necessary for case processing, forwarded to the
service partners commissioned by the Mercedes-
Benz Customer Center. Please refer to the data
protection information on the Mercedes me web-
site at https://www.mercedes.me or in the recor-
ded message immediately after the call to the
Mercedes-Benz Customer Center has been set up.
%
The recorded message is not available in every
country.
Mercedes me connect
Information about Mercedes me connect
%
Please note that product scopes can vary
depending on the model series, year of pro-
duction and equipment, as well as between
private and commercial user accounts.
Mercedes me connect comprises a number of
services.
Using the multimedia system or the overhead con-
trol panel, if available, you can use the following
services, for example:
Accident and breakdown management (me
R
button)
Emergency Call System (automatic emergency
R
call and SOS button)
Mercedes me connect Accident and Breakdown
Management and the Mercedes-Benz Emergency
Call System are available to you around the clock.
The me button and the SOS button can be found
on the vehicle's overhead control panel
(
page 144).
/
If the multimedia system is available in the vehicle,
you can also call the Mercedes-Benz customer
center using the multimedia system
(
/
page 144).
Please note that Mercedes me connect is a
Mercedes-Benz service. In emergencies, call the
national emergency services first using the stand-
ard national emergency service phone numbers. In
emergencies, you can also use the emergency call
system (
/
page 179).
Please note the Mercedes me connect terms of
use and the data protection information for
Mercedes me connect. You can find these in your
Mercedes me user account.
Further information about Mercedes me connect
services can be obtained in the Mercedes me Por-
tal: https://me.secure.mercedes-benz.com
Information on Mercedes me connect Accident
and Breakdown Management
%
Accident and Breakdown Management is not
available in every country. Contact an author-
ized Mercedes-Benz Center to find out
whether this function is available in your coun-
try.
The Accident and Breakdown Management can,
amongst others, include the following functions:
Supplement to the Emergency Call System
R
(
page 179)
/
If necessary, the contact person at the
Mercedes-Benz emergency call center for-
wards the call to Mercedes me connect Acci-
dent and Breakdown Management. However,
call forwarding is not possible in all countries.
Breakdown assistance on location by a techni-
R
cian and/or towing away of the vehicle to the
nearest authorized Mercedes-Benz Center
You may be charged for these services.
In the event of a breakdown or accident, exten-
R
ded vehicle data is sent, enabling optimum
support from the Mercedes-Benz Customer
Center and the appointed service partner or
breakdown mechanic.
If available: addition to the Mercedes me con-
R
nect Telediagnostics service
With the Telediagnostics function, the service
provider records certain wear and failure mes-
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