Troubleshooting - VTech DS6221 User Manual

Appendix

Troubleshooting

If you have difficulty with your telephone, please try the suggestions below.
For Customer Service, visit our website at www.vtechphones.com or call
1 (800) 595-9511. In Canada, go to www.vtechcanada.com or dial
1 (800) 267-7377.
My telephone does not work at all.
• Make sure the battery is installed and charged correctly (page 3). For optimum daily
performance, return the handset to the telephone base or charger after use.
• Make sure the power adapter is securely plugged into an outlet not controlled by a
wall switch.
• Make sure the telephone line cord is plugged firmly into the telephone base and the
telephone wall jack.
• Unplug the electrical power to the telephone base. Wait for approximately 15
seconds, then plug it back in. Allow up to one minute for the cordless handset and
telephone base to synchronize.
• Charge the battery in the handset for up to 16 hours.
• If the battery is completely depleted, it can take up to 10 minutes to charge the
handset before LOW BATTERY appears on the screen (page 3).
• Remove and re-insert the battery. If that still does not work, it might be necessary to
purchase a new battery.
• Disconnect the telephone base from the telephone wall jack and plug in a working
telephone. If the other telephone does not work, the problem is probably in the
wiring or the local service. Call your telephone service provider.
LOW BATTERY shows on screen.
• Place the handset in the telephone base or charger for recharging.
• Remove and re-install the battery and use it until fully depleted, then recharge the
handset in the telephone base or charger for up to 16 hours.
• If the above measures do not correct the problem, replace the battery.
The battery does not charge in the handset or the handset battery does
not accept charge.
• Make sure the handset is placed in the telephone base or charger correctly. The
CHARGE light on the handset should be on.
• Remove and reinstall the battery, then charge for up to 16 hours.
If the handset is in the telephone base or charger but the CHARGE light on the
•
handset is not on, refer to The CHARGE light is off in this section.
• If the battery is completely depleted, it can take up to 10 minutes to charge the
handset before LOW BATTERY appears on the screen (page 3).
Purchase a new battery. Refer to the Battery section (page 37).
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