Table of Contents
Advertisement
Table 4. Troubleshooting charts (continued)
Device
Serial port problems
The number of serial ports
identified by the operating
system is less than the number
of serial ports installed.
A serial device does not work.
Software problem
Suspected software problem.
Suggested Action
Verify that: Each port is assigned a unique address by the
Configuration/Setup Utility program and none of the
serial ports are disabled.
Note: Management port is the same as a serial port
connector, and is not available for use by the operating
system. This port does not appear in the
Configuration/Setup Utility program menus; it can be
configured. If the problem continues, call for service.
Verify that:
v The device is compatible with the server.
v The serial port is enabled and is assigned a unique
address.
If the problem continues, call for service.
To determine whether problems are caused by the
software, verify that:
v Your xSeries Hosting Appliance has the minimum
memory requirements to use the software. For memory
requirements, see the information that comes with the
software.
Note: If you have just installed an adapter or memory,
you might have a memory address conflict.
v The software is designed to operate on your xSeries
Hosting Appliance.
v Other software works on your server.
v The software that you are using works on another
system.
If you received any error messages when using the
software program, see the information that comes with
the software for a description of the messages and
solutions to the problem. If the problem continues, contact
your place of purchase.
Chapter 5. Solving problems
43
Advertisement
Table of Contents
