Table of Contents
Advertisement
40
IBM Eserver xSeries Appliances: Installation Guide for xSeries Hosting Appliance
Table 4. Troubleshooting charts
Device
CD-ROM drive
CD-ROM drive is not
recognized.
Diskette drive
Diskette drive activity light
stays on.
Intermittent problems
A problem occurs only
occasionally and is difficult to
detect.
Keyboard, mouse, or
pointing-device problems.
All or some keys on the
keyboard do not work.
The mouse or pointing device
does not work.
Suggested Action
Verify that:
v The primary IDE channel is enabled in the
Configuration/Setup Utility program.
v All cables and jumpers are installed correctly.
v The correct device driver is installed for the CD-ROM
drive.
If there is a diskette in the drive, verify that:
v The diskette drive is enabled in the
Configuration/Setup Utility program.
v The diskette is good and not damaged. (Try another
diskette if you have one.)
v Your software program is OK.
If the diskette drive activity light stays on, call for service.
Verify that:
v All cables and cords are connected securely to the rear
of the server and attached options.
v When the server is turned on, air is flowing from the
rear of the server at the fan grill. If there is no airflow,
the fan is not working. This causes the server to
overheat and shut down.
v Ensure that the SCSI bus and devices are configured
correctly and that the last external device in each SCSI
chain is terminated correctly.
If the problem continues, call for service.
v Make sure that the xSeries Hosting Appliance and the
monitor are turned on.
v Try using another keyboard.
v Make sure that the keyboard cable is properly
connected to the C2T breakout cable.
If the items above are correct but the problem continues,
call for service.
v Verify that the mouse or pointing-device cable is
securely connected and the device drivers are installed
correctly.
v Try using another mouse or pointing device.
If the problem continues, call for service.
Advertisement
Table of Contents
