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10.1
10.1.1
10.1.2
10.2
6/1553-DBC 434 01 Uen G1 2016-03-08
GROUP FEATURES
Most of the time, you will be working in a team, for example within an department. The
telephony system and your phone offer services designed especially for working as a
team. You have the possibility to supervise your colleague's extensions, ensuring call
coverage. You can also call a colleague or intercept calls for each other. Your exten-
sion can also be a member of a hunt group, within your own department or another
department. Calling parties can call this hunt group when they want to contact
someone within your department.
These are group features available:
•
Group Call Pickup
•
Group Hunting
•
Group Do Not Disturb
•
Call Park Pool
GROUP CALL PICKUP
People working in a team can have their phones programmed by their system admin-
istrator to form call pickup groups.
A call pickup group consists of a number of extensions (members) that have been
assigned a common sequence number (group) number. A member of a group can "pick
up" calls to any other member in the same group simply by dialing a procedure on their
telephone
OWN GROUP
If you are a member of a call pickup group, you can answer calls to any other member
(extension) in the group.
To answer a call to a call pickup group, do the following:
1.
Lift the handset and wait for a dial tone.
2.
Press *8# to answer the call.
ALTERNATIVE ANSWER GROUP
One call pickup group can serve as an alternative group for another call pickup group.
You are only able to answer calls to the alternative group if there are no calls to your
own group. The procedure is the same as for answering calls to your own group.
GROUP HUNTING
An internal hunt group number is a common directory number for a group of exten-
sions. Calls to the group will be indicated at a free extension in the group.
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