Table of Contents
Advertisement
Troubleshoot a problem
Action
Step 2
a
Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you use it.
b
Print the document.
Do vertical dark lines appear on prints?
Step 3
a
Remove the color imaging kit, and then remove the black
imaging unit.
Warning—Potential Damage: Do not expose the color
imaging kit and black imaging unit to direct light for more
than 10 minutes. Extended exposure to light may cause print
quality problems.
Warning—Potential Damage: Do not touch the
photoconductor drum under the color imaging kit and black
imaging unit. Doing so may affect the quality of future print
jobs.
b
Insert the black imaging unit, and then insert the color imaging
kit.
c
Print the document.
Do vertical dark lines appear on prints?
Horizontal white lines
Notes:
•
Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings >
Troubleshooting > Print Quality Test Pages.
•
If horizontal white lines keep appearing on the prints, then see the "Repeating defects" topic.
Yes
No
Go to step 3.
The problem is
solved.
Contact your dealer. The problem is
solved.
169
Advertisement
Table of Contents
