Need More Help - BenQ AQCOLOR SW Series User Manual

OSD messages
A message Out of Range on the screen during computer boot up process.
If there is a message Out of Range on the screen during computer boot up process,
this means computer compatibility caused by operating system or graphic card. The
system will adjust the refresh rate automatically. Just wait until the operating system
is launched.
Audio
No sound can be heard from the connected external speakers.
• Remove your headphone (if the headphone is connected to the monitor).
• Check whether the headphone jack is properly connected.
• If the external speakers are USB-powered, check whether the USB connection is OK.
• Increase the volume (volume may be muted or too low) on the external speakers.
• If USB-C™ connection is established, make sure the appropriate audio output setting
on your laptop has been selected. You may look for options similar to "USB
headphone".
HDR
There is a message HDR: Emulated showing on the screen.
This means the input content is not HDR-compatible and the monitor is in
HDR-emulated mode. Refer to
supported player, content, and the certified cable are used.
USB-C™ connection
No video or audio output from the laptop with USB-C™ connection.
Check the cable connections and menu settings in the following order:
• Check if the USB-C™ cable has been connected to the monitor and the laptop
properly. See Connect the PC video cable on page 25
• Check if the input source has been selected to USB-C on Display > Input.

Need more help?

If your problems remain after checking this manual, please contact your place of purchase
or visit the local website from
service.
Working with HDR technology on page 46
Support.BenQ.com
70
for more information.
for more support and local customer
to check if a