Need More Help - BenQ ZOWIE XL Series User Manual

Faint shadow from the static image displayed is visible on the screen.
• Activate the power management function to let your computer and monitor go into a low power
"sleep" mode when not actively in use.
• Use a screensaver to prevent the occurrence of image retention.
Power LED indicator
The LED indicator is white or orange.
• If the LED lights up in solid white, the monitor is powered on.
• If the LED is illuminated in white and there is a message Out of Range on the screen, this means
you are using a display mode that this monitor does not support, please change the setting to one
of the supported mode. Download
page 3). Refer to
refresh rate and make adjustments based on these instructions.
• If the LED is illuminated in orange, the power management mode is active. Press any button on
the computer keyboard or move the mouse. If that does not help, check the signal cable
connectors. If any pin is bent or broken off, please contact your dealer to get necessary support.
• If the LED is off, check the power supply mains socket, the external power supply and the mains
switch.
OSD controls
The OSD controls are inaccessible.
To unlock the OSD controls when it is preset to be locked, press and hold any key for 10 seconds.
OSD messages
A message Out of Range on the screen during computer boot up process.
If there is a message Out of Range on the screen during computer boot up process, this means
computer compatibility caused by operating system or graphic card. The system will adjust the
refresh rate automatically. Just wait until the operating system is launched.
Audio
No sound can be heard from the connected external speakers.
• Remove your headphone (if the headphone is connected to the monitor).
• Check whether the headphone jack is properly connected.
• If the external speakers are USB-powered, check whether the USB connection is OK.
• Increase the volume (volume may be muted or too low) on the external speakers.

Need more help?

If your problems remain after checking this manual, please contact your place of purchase or visit the
local website from ZOWIE.BenQ.com
Resolution
"Adjusting the Screen Resolution"
for more support and local customer service.
file from the website (see
. And then select the correct resolution,
60
Product support on