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6-4. Other Problems
Problem
1. The adjustment menu does not appear.
2. No mode menu is displayed.
3. (When using the presence sensor)
The images remain to be displayed when
you move away from the monitor. / The
images do not reappear when you come
near it.
4. The monitor connected with the USB cable
is not detected. / USB devices connected
to the monitor does not work.
5. Integrated Front Sensor stays out.
6. SelfCalibration/Grayscale Check failure
7. Time is not displayed correctly in the
history of SelfCalibration/Grayscale Check
32
Chapter 6 Troubleshooting
Possible cause and remedy
• Check whether the operation lock function is active (see
"3-6. Locking Operation Buttons" (page
• Check whether the operation lock function is active (see
"3-6. Locking Operation Buttons" (page
• Check the setting environment of the monitor. Presence
Sensor may not work correctly in the following
environments.
- The monitor is located in a place affected by wind.
- There is some heat emitting device near the monitor.
- There is some obstacle in front of the sensor.
• Check whether any dirt on the sensor. Clean the sensor
with a soft cloth.
• Check whether you are in front of the monitor. The
Presence Sensor function is activated when the sensor on
the front of the monitor detects the movement of heat.
• In the high temperature conditions, the monitor may not
recover from the power saving mode. If the screen is not
displayed even after moving the mouse or pressing any
key on the keyboard, turn the monitor off and on using its
power button. When the screen is displayed, increase the
detection sensitivity value (see
Saving Mode when a Person Leaves the Monitor" (page
29)).
• Check whether the USB cable is connected correctly (see
"7-3. Making Use of USB (Universal Serial Bus)" (page
• Change the USB port to another one. If the PC or
peripheral devices works correctly by changing the USB
port, contact your local EIZO representative. (Refer to the
manual of the PC for details.)
• Reboot the PC.
• If the peripheral devices work correctly when the PC and
peripheral devices are connected directly, please contact
your local EIZO representative.
• Check whether the PC and its OS are USB compliant. (For
USB compliance of the respective devices, consult their
manufacturers.)
• For Windows, check the PC's BIOS setting for USB. (Refer
to the manual of the PC for details.)
• Turn the main power off and on again.
• Refer to the error code table.
• If an error code that does not appear in the error code
table is displayed, contact your local EIZO representative.
• Execute Monitor Detection using RadiCS/RadiCS LE. For
details, refer to RadiCS/RadiCS LE User's Manual.
23)).
23)).
"5-4. Setting the Power
37)).
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