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Network connection established but no data
Possible cause
Possible solutions
Connected to the
Ensure that your devices is connected to the correct
wrong network.
network.
Ensure both devices are running the latest available
Device software
incompatibility.
software.
It may be possible
1.
Try updating software to a later version, or
that the device has
2. try reinstalling the software.
become defective.
3. Obtain new replacement device.
Mobile application running slowly or not at all
Possible cause
Possible solutions
Raymarine® app not
Install mobile app from relevant app store.
installed
Raymarine® app
Ensure mobile app and display software are latest
version not
available versions.
compatible with
display software
Mobile apps not
Enable "Viewing only" or "Remote Control" as
enabled on display
required in the Mobile Apps setting on your display.
19.6 Touchscreen troubleshooting
Problems with the touchscreen and their possible causes and solutions are
described here.
Touchscreen does not operate as expected:
Troubleshooting
Possible causes
Possible solutions
TouchLock is
Swipe your finger from left to right across the
enabled.
[Power] button swipe area to de-activate the
TouchLock.
Screen is not being
Bare fingers must make contact with the screen
operated with bare
for correct operation. Alternatively you may use
fingers, for example
conductive gloves.
gloves are being
worn.
Water deposits on
Carefully clean and dry the screen in accordance
the screen.
with the instructions provided.
19.7 Miscellaneous troubleshooting
Miscellaneous problems and their possible causes and solutions are
described here.
Display behaves erratically (Frequent unexpected resets/System crashes
or other erratic behavior):
Possible causes
Possible solutions
Intermittent problem
• Check relevant fuses and breakers.
with power to the
• Check that the power supply cable is sound
display.
and that all connections are tight and free from
corrosion.
• Check that the power source is of the correct
voltage and sufficient current.
Software mismatch
Go to
www.raymarine.com
on system (upgrade
the latest software downloads.
required).
Corrupt data / other
Perform a factory reset.
unknown issue.
Important:
This will result in the loss of any settings
and data (such as waypoints) stored on the
product. Save any important data to a memory
card before resetting.
and click on support for
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Table of Contents
Troubleshooting
