Lexmark MX822adxe User Manual page 277

Troubleshooting
Action
Step 1
a
Check if the paper loaded is supported.
Note: If paper is not supported, then load a supported paper.
b
Print the document.
Is the paper curled?
Step 2
a
Check if the printer is using a genuine and supported Lexmark
toner cartridge.
Note: If the cartridge is not supported, then install a
supported one.
b
Print the document.
Is the paper curled?
Step 3
a
Adjust the guides in the tray to the correct position for the paper
loaded.
b
Print the document.
Is the paper curled?
Step 4
a
Depending on your operating system, specify the paper size
and paper type from the Printing Preferences or Print dialog.
Notes:
•
Make sure that the settings match the paper loaded.
•
You can also change the setting on the printer control
panel. Navigate to Settings > Paper > Tray Configuration
> Paper Size/Type.
b
Print the document.
Is the paper curled?
Step 5
a
Remove paper, flip it over, and then reload paper.
b
Print the document.
Is the paper curled?
Step 6
a
Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you are ready to use it.
b
Print the document.
Is the paper curled?
Yes No
Go to step 2. The problem is
solved.
Go to step 3. The problem is
solved.
Go to step 4. The problem is
solved.
Go to step 5. The problem is
solved.
Go to step 6. The problem is
solved.
Contact customer The problem is
support. solved.
277