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Warranty
NOTE: If hard wiring to the Appliance, this must be completed by a qualified electrician. Failure to do so will void your
warranty.
The authorized selling dealer, or an alternative authorized FPI dealer if pre-approved by FPI, is responsible for all in-field
diagnosis and service work related to all warranty claims. FPI is not responsible for results or costs of workmanship of
unauthorized FPI dealers or agents in the negligence of their service work.
At all times, FPI reserves the right to inspect reported in the field/on location complaints of products claimed to be defective
before processing or authorizing any claim. Failure to allow this upon request will void the warranty.
All warranty claims must be submitted by the dealer servicing the claim, including a copy of the Bill of Sale (proof of purchase
by you). All claims must be complete and provide full details as requested by FPI to receive consideration for evaluation.
Incomplete claims may be rejected.
Replacement Appliances to the original purchaser are limited to one per warranty term.
The Appliance must be installed according to all manufacturers' instructions as per the manual.
All Local and National required codes must be met.
The installer is responsible for ensuring the Appliance is operating as designed at the time of installation.
The original purchaser is responsible for the annual maintenance of the Appliance, as outlined in the owner's manual. As
outlined below, the warranty may be voided due to problems caused by a lack of maintenance.
Purchased parts: Repair/replacement parts purchased by the consumer from FPI after the original coverage has expired on the
Appliance will carry a 90-day warranty from the purchase date, valid with a receipt only. Any item shown to be defective will be
repaired or replaced at our discretion. No labor coverage is included with these parts.
If freight damage has been found either externally or internally, the dealer must be informed within 3 days. All claims as
a result of damage must be submitted by the dealer servicing the claim, including a copy of the Bill of Sale (proof of
purchase). All claims must be complete and provide full details as requested by FPI to receive consideration for
evaluation. Incomplete claims may be rejected.
As this is a 1-year Limited Warranty, if the Appliance needs to be replaced, the Appliance that was purchased at the time of
sale might not be replaced with exactly the same model Appliance. In that case, FPI will replace your Appliance with one that
is similar at the time of replacement under the terms of this Limited Lifetime Warranty, but ONLY in the event that an item
covered by the Limited Lifetime Warranty is found to be defective. Please refer to the table on first page of this warranty for
items covered by the Limited Lifetime Warranty. Product changes might be the result of the original Appliance being
discontinued, changes in regulatory requirements, product advancements, etc., which are beyond the control of FPI. This
Limited Lifetime Warranty does not cover any installation costs, or costs associated with changes of required clearances for
the replacement Appliance, hearth pads, mantles, facing and/or facing materials such as framing, completed walls made of
drywall, wood, non- combustible board, tile, brick, stone, marble etc., venting/chimney systems, or components of the
chimney system.
If a suitable replacement is not available, FPI will refund 50% of the purchase price of the Appliance and any applicable FPI
accessories (faceplates, brick panels, media, etc.) purchased at the time of sale. In no event will FPI refund any portion of
the purchase price of, or reimburse costs associated with, any other items, including without limitation, installation of
a new unit, changes of required clearances for a new unit, hearth pads, mantles, facing and/or facing materials such as
framing, completed walls made of drywall, wood, non-combustible board, tile, brick, stone, marble etc.,
venting/chimney systems, or components of the chimney system. A copy of the receipt or bill of sale will be necessary to
validate the purchase price.
Exclusions:
This Limited Warranty does not extend to paint, rust or corrosion of any kind due to a lack of maintenance, combustion air
provision, corrosive chemicals (i.e. chlorine, salt, air, etc.), batteries.
Malfunction, damage or performance-based issues as a result of environmental conditions, location, chemical damages,
installation error, an installation by an unqualified installer, operator error, abuse, misuse, lack of regular maintenance and
upkeep, acts of God, weather related problems from hurricanes, tornados, earthquakes, floods, lightning strikes/bolts or acts
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