Sharp FO-2081 Operation Manual page 152

Troubleshooting for image transmission
Problem
The scanned image is
clipped.
The received image data
cannot be opened.
When the same file name
is used for two
successive Scan to FTP
transmissions, the
second file is not sent.
The recipient does not
receive transmitted data.
TROUBLESHOOTING AND MAINTENANCE
Cause and solution
The selected "Scan Size" setting is smaller than
the actual original size.
→ Set the scan size to the actual original size (p.118)
and make sure that the original is placed in the
correct orientation (p.123). If you intentionally
selected a size setting smaller than the actual
original size, take into consideration the part of the
original that you wish to scan when placing the
original. For example, if the actual size is 8-1/2" x
11" (A4) and you selected 5-1/2" x 8-1/2" (B5) for
the size setting, place the original so that the part
that you wish to scan is within the 5-1/2" x 8-1/2"
(B5) area at the left, center of the glass.
The viewer program used by the recipient does
not support the format of the received image data.
→ Try selecting a different file type (TIFF / PDF /
JPEG) and/or a different compression format
(None, MH (G3), MMR (G4)) when sending the
image data.
Otherwise, have the recipient use Sharpdesk or a
viewer program that supports the above
combinations of file types and compression
formats.
The first file may still remain in the cache of the file
server client. Disable use of the cache in the client
software.
There is a mistake in the stored destination
information or the wrong destination was
selected.
→ Make sure that the correct destination information
is stored. If there is a mistake, correct it (p.110).
* If delivery by e-mail (Scan to E-mail) is
unsuccessful, an error message such as
"Undelivered Message" may be sent to the
designated administrator's e-mail address. This
information may help you determine the cause of
the problem.
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