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Solving Problems
Cannot Print
Problem Solving
Read this section if you cannot print as expected or if there are problems when printing. See the following for
solutions to some common problems.
Is the printer turned on?
❏ Make sure that the printer is turned on.
❏ Make sure that the power cord is correctly connected.
Related Information
"Power Does Not Turn On" on page 120
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"Cannot Solve Problem" on page 123
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Is any paper jammed in the printer?
If paper is jammed in the printer, it cannot start printing. Remove the jammed paper from the printer.
Related Information
"Paper Gets Jammed" on page 105
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Is the printer itself working properly?
❏ If lights on the control panel turn on or flash, check the error.
❏ Print a status sheet and use it to check if the printer itself can print properly.
Related Information
"Checking Lights and Printer Status" on page 20
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Are you having connection problems?
❏ Make sure that the cables are properly connected for all connections.
❏ Make sure that the network device and USB hub are operating normally.
❏ If you have a Wi-Fi connection, make sure that the Wi-Fi connection settings are correct.
❏ Check the network that your computer and printer are connected to, and make sure that the names of the
networks match.
Related Information
"The Printer Cannot Connect to the Network" on page 87
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Cannot Print
Problem Solving
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