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9. My mount still does not work properly after tried the above solution?
Contact iOptron at support@ioptron.com for technical support.
4.3. iOptron Customer Service
If you have any questions concerning your mount, contact iOptron Customer Service
Department. Customer Service hours are 9:00 AM to 5:00 PM, Eastern Time, Monday through Friday.
In the unlikely event that the mount requires factory servicing or repairing, write or call iOptron
Customer Service Department first to receive a RMA# before returning the mount to the factory.
Please provide details as to the nature of the problem as well as your name, address, e-mail address,
purchase info and daytime telephone number. We have found that most problems can be resolved by
e-mails or telephone calls. So please contact iOptron first to avoid returning the mount for repair.
It is recommended to send technical questions to
1.781.569.0200.
4.4. Product End of Life Disposal Instructions
This electronic product is subject to disposal and recycling regulations that vary by
country and region. It is your responsibility to recycle your electronic equipment per your
local environmental laws and regulations to ensure that it will be recycled in a manner
that protects human health and the environment. To find out where you can drop off
your waste equipment for recycling, please contact your local waste recycle/disposal
service or the product representative.
4.5. Battery Replacement and Disposal Instructions
The internal rechargeable battery should be long life if used properly. Nevertheless if a
battery needs to be replaced within 90 days from purchase, contact iOptron for free
replacement. Otherwise new battery is available at www.ioptron.com.
Battery Disposal- Batteries contain chemicals that, if released, may affect the
environment and human health. Batteries should be collected separately for recycling,
and recycled at a local hazardous material disposal location adhering to your country and local
government regulations. To find out where you can drop off your waste battery for recycling, please
contact your local waste disposal service or the product representative.
support@ioptron.com
27
or call in the U.S.
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